CustomerSolutionsSpecialist

### **Location.** The actual location of this job is in Suzhou, China. ### **What you will get** * An agile career and dynamic working culture. * An inclusive and ethical workplace. * Compensation programs that recognize high performance. * A variety of benefits dependent on role and location. * The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits. ### **What you will do:** • Handle ingredient order of China market, including product of LC10 plant, Omega NSA plant and trade material of Lonza (China) Investments Co. ,Ltd.. Assist communication of oversea order of China ingredient sales team. • Cooperate with manufacturing sites and logistics providers to ensure shipment activities within different regions are executed according to customers’ requirements. • Responsible for customer service and purchasing function, include enquiries to manufacturing sites, order process and follow up, sample requisition and management, feedback to suppliers & customers, customer complain follow. • Provide support to sales team such as weekly report and monthly report. • Manage the files such as sales contract, import/export document, payment document and etc. • Handle purchase request / purchase order from sales team • Manage SAP date related to sales, such as material, customer and vendor. ### **What we are looking for:** Bachelor's degree Minimum 3 years working experience, in health care industry preferably, B2B environment is a plus Proficient in spoken English Ability to communicate and maintain relationships Negotiation and listening skills is required Good team player Willingness to learn, curiosity Ability to solve problems Strong in Admin & document control Ability to represent Lonza brand Basic computer skills **About Lonza** At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaborat