impact. com
CustomerSolutionsSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Solutions Specialist at impact. com. Daily troubleshooting. coming up with creative work-arounds”
What You'll Achieve.
Empower our customers to get the most out of our platform and grow their businesses
Industry & Context.
Curiosity to identify, research, and solve problems
Open to working weekend and holiday shifts
What They're Looking For.
Must Have
Fluent in English (spoken and written), Japanese at a native level, Excellent communicator with interpersonal skills and the ability to understand and explain complex technical concepts to your audience, Organized, excellent at time management, Customer-centric, willing to be an advocate for your client’s needs, and a passion for providing a great customer experience, sense of responsibility, motivated self-starter, Curiosity to identify, research, and solve problems, Great multitasker, ability to work independently, Proficiency in Word/Excel/PPT and other software, document editing ability, Open to working weekend and holiday shifts
Nice to Have
Familiarity with concepts like APIs, FTPs, HTML/CSS, and affiliate marketing, Experience (4+ years) in one or more of these areas is preferable: Customer Technical Support/ Working in a SaaS business / Digital Marketing industry / Service Quality Management
What You'll Do.
Daily troubleshooting
coming up with creative work-arounds
Provide enterprise-level Product Support
and identifying solutions
Become our platform expert
identify common customer challenges
How You'll Work.
Team & Collaboration
work with cross-department on customer needs and product suggestions
Communication Scope
Excellent communicator with interpersonal skills and the ability to understand and explain complex technical concepts to your audience
Full Job Description
Our Company: At impact.com we are passionate about our people, our technology, and are obsessed with customer success. Working together enables us to grow rapidly, win, and serve the largest brands in the world. We use cutting edge technology to solve real-world problems for our clients and continue to pull ahead of the pack as the leading SaaS platform for businesses to automate their partnerships and grow their revenue like never before. We have an entrepreneurial spirit and a culture where ambition and curiosity is rewarded. If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world, then this is the place for you! impact.com, the world’s leading partnership management platform, is transforming the way businesses manage and optimize all types of partnerships—including traditional rewards affiliates, influencers, commerce content publishers, B2B, and more. The company’s powerful, purpose-built platform makes it easy for businesses to create, manage, and scale an ecosystem of partnerships with the brands and communities that customers trust to make purchases, get information, and entertain themselves at home, at work, or on the go. To learn more about how impact.com’s technology platform and partnerships marketplace is driving revenue growth for global enterprise brands such as Walmart, Uber, Shopify, Lenovo, L’Oreal and Fanatics visit www.impact.com. Your Role: Daily troubleshooting and coming up with creative work-arounds for our clients that range from small and medium size businesses to very large Enterprises, and from micro influencers to the largest global Publishers. You get to peek “backstage” behind what powers some of the world's biggest brands, and help them forge a path in a rapidly growing industry. We use tickets, live chat and Zoom calls to assist our clients with contracting logic, web tracking, user journeys, data analysis, and integrations.
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