Husqvarna Construction
construction and stone industries
CustomerSolutionsSpecialist
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“Customer Solutions Specialist at Husqvarna Construction. Skills: Customer relationship building, Case Processing, Issue Resolution. Own and manage GAF orders. Collaborate cross-functionally”
What You'll Achieve.
Ensure seamless customer experiences; Make informed recommendations; Ensure tailored support; Maintaining service continuity; Ensure CRM reflects current and actionable customer information; Ensuring timely and effective outcomes; Restore satisfaction; Minimize disruption and enhance customer trust; Ensuring prompt and accurate issue resolution; Delivering a consistently high-quality customer experience
Industry & Context.
Issue Resolution; Resolve mis-shipments; Back-order resolution
What They're Looking For.
Must Have
High school degree or equivalent, Excellent English verbal and written communication skills, At least 2-3 years' experience as a Customer Solutions Representative
What You'll Do.
Own and manage GAF orders
Collaborate cross-functionally
Leverage product knowledge
Deliver technical guidance
Respond to inquiries via email
Retrieve and distribute invoices
Lead real-time customer engagement
Serve as primary point of contact
Provide backup coverage for phone queues
Perform account maintenance
Support customer account updates
Drive resolution of open cases
Partner with customers to resolve mis-shipments
Communicate customer challenges
Collaborate on back-order resolution
Lead chat-based customer solutions function
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with internal departments; Working cooperatively within a team environment; Partner with customers; Communicate customer or territory-specific challenges to assigned Sales Representatives for alignment; Collaborate on back-order resolution strategies
Communication Scope
Excellent English verbal and written communication skills
Full Job Description
**Last date to apply:** We are continuously accepting applications Are you ready to be the heartbeat of customer success? We're seeking a dynamic **Subject Matter Expert** to lead with purpose in our **Customer Solutions Department.** The **Customer Solutions Specialist** at Husqvarna Construction is all about **building strong customer relationships, supporting our frontline representatives, and stepping in with confidence** when special handling is needed. You’ll be the go-to expert for urgent customer requests, a strategic partner to management in identifying growth opportunities, and a key player in special initiatives like **leasing orders and promotional processing.** Whether backing up call queues or driving department-wide improvements, you’ll bring energy, precision, and a passion for delivering exceptional service. **RESPONSIBILITIES** **Case Processing (60%)** * Own and manage the end-to-end processing of GAF (Great American Finance) orders with accuracy and urgency * Collaborate cross-functionally with internal departments to ensure seamless customer experiences * Leverage deep product knowledge to make informed recommendations that align with customer needs * Deliver clear, confident technical guidance on product functionality and website navigation * Respond promptly and professionally to customer and sales rep inquiries via email * Efficiently retrieve and distribute invoices and packing lists upon request * Lead real-time customer engagement through proactive management of the Customer Service Chat platform * Serve as the primary point of contact for high-volume distribution customers, ensuring tailored support * Provide backup coverage for phone queues, maintaining service continuity during peak times **Administrative (15%)** * Maintain high-quality CRM data by documenting detailed, accurate records of all customer interactions * Perform ongoing account maintenance to ensure CRM reflects current and actionable customer information * Support customer
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