Husqvarna Construction
construction and stone industries
CustomerSolutionsSpecialist
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optimal for Entry candidates.
“Customer Solutions Specialist at Husqvarna Construction. Skills: Customer relationship building, Case Processing, Issue Resolution. Own and manage end-to-end processing of GAF orders. Collaborate cross-functionally with internal departments”
What You'll Achieve.
Ensure seamless customer experiences; Align recommendations with customer needs; Ensure CRM reflects current and actionable customer information; Ensure timely and effective outcomes for open cases; Restore satisfaction; Enhance customer trust; Ensure prompt and accurate issue resolution; Deliver a consistently high-quality customer experience
Industry & Context.
Issue Resolution; Resolve mis-shipments; Minimize disruption
Ability to read schematics and illustrated parts list
What They're Looking For.
Must Have
High school degree or equivalent, Excellent English verbal and written communication skills, At least 2-3 years' experience as a Customer Solutions Representative
What You'll Do.
Own and manage end-to-end processing of GAF orders
Collaborate cross-functionally with internal departments
Make informed product recommendations
Deliver clear technical guidance
Respond promptly to inquiries via email
Retrieve and distribute invoices and packing lists
Lead real-time customer engagement
Serve as primary point of contact for high-volume customers
Provide backup coverage for phone queues
Maintain high-quality CRM data
Perform ongoing account maintenance
Support customer account updates
Drive resolution of open cases within CRM
Partner with customers to resolve mis-shipments
Communicate customer challenges to Sales Representatives
Collaborate on back-order resolution strategies
Lead chat-based customer solutions function
How You'll Work.
Team & Collaboration
Collaborate cross-functionally with internal departments; Working cooperatively within a team environment; Partner with customers; Communicate customer or territory-specific challenges to assigned Sales Representatives; Collaborate on back-order resolution strategies
Communication Scope
Excellent English verbal and written communication skills; Clear, confident technical guidance
Full Job Description
**Last date to apply:** We are continuously accepting applications Are you ready to be the heartbeat of customer success? We're seeking a dynamic **Subject Matter Expert** to lead with purpose in our **Customer Solutions Department.** This role is all about **building strong customer relationships, supporting our frontline representatives, and stepping in with confidence** when special handling is needed. You’ll be the go-to expert for urgent customer requests, a strategic partner to management in identifying growth opportunities, and a key player in special initiatives like **leasing orders and promotional processing.** Whether backing up call queues or driving department-wide improvements, you’ll bring energy, precision, and a passion for delivering exceptional service. **RESPONSIBILITIES** **Case Processing (60%)** * Own and manage the end-to-end processing of GAF (Great American Finance) orders with accuracy and urgency * Collaborate cross-functionally with internal departments to ensure seamless customer experiences * Leverage deep product knowledge to make informed recommendations that align with customer needs * Deliver clear, confident technical guidance on product functionality and website navigation * Respond promptly and professionally to customer and sales rep inquiries via email * Efficiently retrieve and distribute invoices and packing lists upon request * Lead real-time customer engagement through proactive management of the Customer Service Chat platform * Serve as the primary point of contact for high-volume distribution customers, ensuring tailored support * Provide backup coverage for phone queues, maintaining service continuity during peak times **Administrative (15%)** * Maintain high-quality CRM data by documenting detailed, accurate records of all customer interactions * Perform ongoing account maintenance to ensure CRM reflects current and actionable customer information * Support customer account updates and changes with precision and timeli
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