Amazon AWS Services Brazil Ltd
Technology
CustomerSolutionsMgr,LATAMScaleCSM
“Customer Solutions Mgr, LATAM Scale CSM at Amazon AWS Services Brazil Ltd. Skills: Customer Success, Cloud Transformation, AI Transformation. Operate in complex environments. Lead customer initiatives”
What You'll Achieve.
Drive customer value realization; Ensure successful execution of commitments; Achieve measurable business outcomes; Reduce adoption friction
Industry & Context.
Decision-making with incomplete information; Root cause analysis
What They're Looking For.
Must Have
Bachelor's degree in Science, Technology, Engineering, Math, or related field, 5+ years leading large-scale technical or engineering programs, 5+ years enterprise scale infrastructure or development-based cloud programs/projects, Experience implementing cloud services including migrations and modernization projects, Experience working cross-functionally across several teams
Nice to Have
AWS or other cloud certification, Knowledge of software development/engineering lifecycle, Experience in English-language communication skills, Experience working in enterprise IT, Experience leveraging AI/ML or emerging technologies
What You'll Do.
Operate in complex environments
Lead customer initiatives
Build trusted relationships
Influence adoption decisions
Drive alignment across teams
Translate requirements into roadmaps
Drive customer value realization
Build business cases for outcomes
Implement governance to maintain alignment
Manage risks through escalation
Make sound technical decisions
Leverage emerging technologies to automate tasks
Guide implementations with technical knowledge
Participate in customer technical discussions
Provide best-practice guidance
Identify improvements to reduce adoption friction
Communicate effectively with management
Collaborate across AWS teams
Deliver unified customer outcomes
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales; SA; TAMs; Professional Services
Communication Scope
Executive presentations; Technical documentation
Process & Methodology
Adoption roadmaps, Program completion
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