Amazon Web Services, Inc.
Technology
CustomerSolutionsManager,SmallandMediumBusiness(ScaleCSM)
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“Customer Solutions Manager, Small and Medium Business (Scale CSM) at Amazon Web Services, Inc.. Skills: Cloud adoption, Digital transformation, Customer success. Understand customer challenges. Craft innovative solutions”
What You'll Achieve.
Realize sustained business value; Accelerate digital transformation; Achieve customer success
Industry & Context.
Problem solve; Data-driven decisions
What They're Looking For.
Must Have
5+ years leading technical programs, 3+ years enterprise IT experience, Bachelor's degree in Science, Technology, Engineering, Math, or related field
Nice to Have
AWS or other cloud certification, Knowledge of software development/engineering lifecycle, Experience coordinating project teams and customers, PMP or SCRUM/Agile, SAFe certification
What You'll Do.
Understand customer challenges
Craft innovative solutions
Accelerate customer success
Design strategic migrations
Build cloud native solutions
Work backwards from customer objectives
Utilize AWS best practices
Design end-to-end cloud adoption
Challenge the status quo
Align multidisciplinary teams
Earn trust across organization
Identify strategic opportunities
Establish program plans
Capture success criteria
Orchestrate advanced technical architectures
Establish programmatic governance
Drive execution excellence
Demonstrate customer engagement skills
Maintain knowledge of technologies
Incorporate organizational change best practices
Accelerate customer adoption
Assist customers in identifying use cases
Assist in developing strategic relationships
Manage time efficiently
Work effectively with team
How You'll Work.
Team & Collaboration
Multidisciplinary teams; Sales teams; Solution architecture; Enterprise support; AWS partners
Communication Scope
Thought leadership; Verbal communication; Written communication
Process & Methodology
Program management, Organizational change management, Roadmap planning, Program plans, Agile, SAFe
Full Job Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers highly innovative and fast paced Small and Medium (SMB) business customers in US-West. We dive deep to understand our customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Our team is is seeking a Customer Solutions Manager (CSM) to help SMB customers realize sustained business value by accelerating their digital transformation journey. The successful candidate will help the customers design and rapidly execute strategic migrations to the AWS cloud and build modern, cloud native solutions that fulfil their highest ambitions. You will work backwards from customer objectives, utilize AWS best practices and design and execute an end-to-end frictionless cloud adoption experience. As a CSM, you are a thought leader with a strategic business mindset. You use your technical acumen, program management, organizational change management, and communication skills to problem solve, challenge the status quo, and align a broad range of multidisciplinary teams including sales, solution architecture, enterprise support, and AWS partners. You will earn trust across the customer’s organization, identify strategic opportunities, uncover AI use cases, establish roadmaps and actionable program plans, capture success criteria, orchestrate advanced technical architectures, and establish programmatic governance. You own and drive execution excellence for the end-to-end customer cloud journey (e.g., technical, operational, organizational, and educational) that span IT teams, executives, and business units. As a CSM, you have a business outcome mindset, broad technical background, and a driven problem-solver. You will pay attention to detail but think big on behalf of our customers, build repeatable solutio
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