Amazon Web Services Canada, Inc.
Technology
CustomerSolutionsManager(ISVs)
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“Customer Solutions Manager (ISVs) at Amazon Web Services Canada, Inc.. Skills: Customer Success, Cloud Adoption, Technical Programs. Guide AWS customers. Ensure AWS teams work together”
What You'll Achieve.
Realizing customer benefits; Successful program completion; Impact customer adoption; Impact customer commitments; Closing opportunities; Timely impact on customer outcomes; Cost reductions; Accelerated launches; Improved efficiencies; Solve complex customer business problems; Drive successful cloud journeys; Address critical customer requirements; Mitigate adoption risks; Track realization of customer business cases
Industry & Context.
Problem solving
What They're Looking For.
Must Have
5+ years leading large-scale programs, 5+ years enterprise IT experience, Bachelor's degree in Science, Technology, Engineering, Math, Customer stakeholder engagement with Director and above
Nice to Have
AWS or other cloud certification, Knowledge of software development lifecycle, Experience coordinating between project teams and customers
What You'll Do.
Ensure AWS teams work together
Deliver outcomes for customer
Interface with customer and AWS leadership
Drive collaboration between account groups
Plan major customer workload migrations
Support customer innovation objectives
Translate strategic initiatives into actions
Manage reporting functions
Execute education plans
Align roadmap to business outcomes
Support Executive Briefing Sessions
Support go-live events
Solve customer challenges
Provide input on pre-sales approaches
Provide input on post-sales approaches
Impact customer adoption
Impact customer commitments
Deliver complex technical projects
Deliver migration initiatives
Conduct deep discovery
Design efficient adoption plans
Identify acceleration gaps
Solve complex customer business problems
Implement change management approaches
Define change management approaches
Drive successful cloud journeys
Work cross-functionally with AWS service teams
Address critical customer requirements
Mitigate adoption risks
Track realization of customer business cases
Share thought leadership
How You'll Work.
Team & Collaboration
AWS teams; Customer leadership; AWS leadership; Sales teams; Support teams; Solutions Architecture teams; Professional Services teams; Product teams; Engineering teams; Customer teams; AWS service teams
Communication Scope
Executive communication; Project team communication
Process & Methodology
Program management
Full Job Description
As an Amazon Web Services (AWS) Customer Solutions Manager you will be responsible for helping guide AWS customers along their multi-year journey to the cloud. In this new, highly visible, role you will be ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey. You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major customer workload migrations and innovation objectives. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey. You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms. Successful candidates will have a strong technical background, be detail driven, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise cloud experience and operational exce
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