AWS EMEA SARL (Italy Branch)
Administrative Support, Tech, Customer Solutions Mgr, Cloud Computing
CustomerSolutionsManager,CustomerMigrationCenter
“Customer Solutions Manager, Customer Migration Center at AWS EMEA SARL (Italy Branch). Skills: Customer success, Cloud migration, Customer relationships. Guide customers on cloud journey. Ensure AWS teams work together”
Industry & Context.
Problem-solving abilities; Troubleshooting; Debugging
What They're Looking For.
Must Have
Bachelor's degree or customer facing project management experience, Written and verbal communication, Present complex technical information, Analytical skills, Attention to detail, Effective communication abilities, Managing and troubleshooting network, Troubleshooting and debugging technical systems, Fluent German Proficiency, Project and program management, Delivering key business outcomes, Networking fundamentals, Security, Databases (Relational and/or NoSQL), Operating systems (Unix, Linux, and/or Windows)
Nice to Have
Implementing AWS/cloud services, Detailed knowledge of support market, Insights related to cloud computing and IT
What You'll Do.
Guide customers on cloud journey
Ensure AWS teams work together
Deliver outcomes for customer
Act as trusted partner
Leverage delivery experience
Shepherd customer through adoption
Guide operational aspects
Guide educational aspects
Guide governance aspects
Interface with customers
Interface with leadership
Drive collaboration between groups
Plan workload migrations
Support workload migrations
Translate strategic initiatives
Deliver education plans
Align roadmap to business outcome
Conduct Executive Briefing Sessions
Manage go-live events
Take ownership on challenges
Solve customer challenges
Develop new mechanisms
Evangelize AWS services
Guide customers in adoption
Manage customer adoption
Use technology to solve problems
How You'll Work.
Team & Collaboration
Core account groups; Product/engineering teams; Customer teams; Virtual teams
Communication Scope
Verbal communication; Written communication; Present complex technical information; Executive communication; Project team communication
Process & Methodology
Project management, Program management
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