Amazon Web Services Japan GK
Technology
CustomerSolutionsManager/カスタマーソリューションマネージャー
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“Customer Solutions Manager / カスタマーソリューションマネージャー at Amazon Web Services Japan GK. Skills: Cloud transformation, Program Management, Customer success. Lead cloud transformational programs. Own migrations and strategic initiatives”
What You'll Achieve.
Successful program completion; Realize customer benefits; Drive results for customers; Deliver successful migration programs; Drive migration success; Drive AI adoption
Industry & Context.
Problem solver; Deal with ambiguity
What They're Looking For.
Must Have
5+ years leading technical programs, 5+ years enterprise IT experience, Customer-facing roles experience, Fluent Japanese (N1+), Business level English skills
Nice to Have
AWS or cloud certification, Software development lifecycle knowledge, Experience coordinating project teams, PMP or SCRUM/Agile certification, SAFe certification, General AI tools knowledge, Cloud services implementation experience, Migration projects experience, Modernization projects experience
What You'll Do.
Lead cloud transformational programs
Own migrations and strategic initiatives
Maintain knowledge of cloud technologies
Unlock customer opportunities
Accelerate customer adoption
Educate and enable customers
Identify strategic initiatives
Prioritize strategic initiatives
Support Change Management
Establish new ways of working
Shape Customer Solutions Management function
Implement new processes
Define new methodologies
Implement new methodologies
Deliver scalable initiatives
Drive migration success
How You'll Work.
Team & Collaboration
Multi disciplinary teams; Technical teams; Non-technical teams; Cross-functional teams
Communication Scope
Executive communication; Project team communication
Process & Methodology
Program Management
Full Job Description
English: At Amazon Web Services we are leading the cloud revolution. As a Customer Solutions Manager you will take end-to-end ownership of a diverse range of projects and initiatives, utilizing your Program Management skills and technical expertise to interface with and influence a broad range of multi disciplinary teams (sales, solutions architecture, support, product, professional services, partners). You will be a trusted cloud advisor to your customer. You will leverage your consulting, complex program management and technology skills to understand your customer's strategic business objectives, translate them into an executable plan, and drive the implementation to success by working with the customer, AWS, and our partners. You will understand your customers' biggest IT and Business challenges, and provide prescriptive guidance, based on AWS best practices, to guide them through the obstacles. The Customer Solutions Manager role is responsible for cloud transformational programs (technical, operational, organizational, education) that span across traditional IT teams and business units. With a deep understanding of your customer's business vision, culture and processes, you will be your customer's voice within AWS, ensuring that their needs are accurately communicated to AWS leadership, product, and engineering teams. You will coach customers on AWS services and support them in adopting the right solution at the right time. You should be passionate about delivering a great customer experience by deploying AWS solutions, driving AI adoption, and delivering successful migration programs. Your actions will have to earn the trust of the customer by doing what's best for them in long term. You will have to communicate confidently at both the executive and project team level, and collaborate with a wide range of technical and non-technical teams, regardless of geographical or organizational boundaries. You will be a natural problem solver with a cool head that can de
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