Amazon Web Services EMEA SARL, Dutch Branch
Technology
CustomerSolutionsManager
“Customer Solutions Manager at Amazon Web Services EMEA SARL, Dutch Branch. Skills: Customer Success, Cloud adoption, Technical programs. Guide customers on cloud journey. Ensure AWS teams work together”
What You'll Achieve.
Successful cloud journey; Customer satisfaction; Customer value realization
Industry & Context.
Problem-solving; Troubleshooting; Debugging
What They're Looking For.
Must Have
Experience in networking fundamentals, Experience in security, Experience in databases, Experience in operating systems, Experience in project management, Experience in program management, Experience delivering key business outcomes, Bachelor's degree or equivalent, Experience in customer facing project management, Experience in large scale project management, Experience in written communication, Experience in verbal communication, Ability to present complex technical information, Analytical skills, Effective communication abilities, Experience managing technical systems, Experience troubleshooting technical systems
Nice to Have
PMP certification, SCRUM/Agile certification, SAFe certification, Experience implementing AWS services, Experience implementing cloud services, Detailed knowledge of support market, Insights related to cloud computing, Insights related to IT
What You'll Do.
Guide customers on cloud journey
Ensure AWS teams work together
Deliver outcomes for customer
Act as trusted partner
Leverage delivery experience
Shepherd customer through adoption stages
Guide customer through operational aspects
Guide customer through educational aspects
Guide customer through governance aspects
Interface with AWS customers
Interface with AWS leadership
Drive collaboration between account groups
Plan workload migrations
Support workload migrations
Translate strategic initiatives into actions
Work backwards from customer milestones
Deliver education plans
Align roadmap to business outcomes
Conduct Executive Briefing Sessions
Manage go-live events
Take ownership on customer challenges
Solve customer challenges
Manage customer adoption of AWS
How You'll Work.
Team & Collaboration
Sales; Support; Solutions Architecture; Professional Services; Product teams; Engineering teams; Customer teams; Core account groups
Communication Scope
Executive presentations; Technical information
Process & Methodology
Project management, Program management, Agile
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