Amazon Connect Technology Services
Technology
CustomerSolutionsManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Customer Solutions Manager at Amazon Connect Technology Services. Skills: Cloud adoption, Technical program management. Collaborate with customers and internal teams. Deliver technical solutions”
What You'll Achieve.
Accelerate customer success; Achieve customer goals
Industry & Context.
Troubleshooting; Risk assessment; Issue management
What They're Looking For.
Must Have
5+ years leading technical programs, 5+ years in enterprise IT, Bachelor's degree in Science, Technology, Engineering, Math, or related field, Experience leading large-scale technical programs, Experience working in enterprise IT
Nice to Have
AWS or other cloud certification, Knowledge of software development lifecycle, Experience coordinating between project teams and customers
What You'll Do.
Collaborate with customers and internal teams
Deliver technical solutions
Scope work with customers
Identify appropriate resources
Serve as single point of contact
Anticipate bottlenecks
Provide critical issue management
Encourage risk-tasking
Influence customers to allocate resources
Accelerate customer cloud adoption
Guide customers on cloud journey
Accelerate customer migrations
Accelerate customer modernization
Accelerate customer innovation
Improve customer end-to-end experience
How You'll Work.
Team & Collaboration
Across AWS teams; With customers; With Account manager; With Business Development; With solutions architecture; With software development; With service teams
Process & Methodology
Program management
Full Job Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. As part of the Solutions Architecture Org, you, the Customer Solutions Manager is the strategic business and technical program managers to accelerate customer cloud adoption at scale and time to value through guiding customers on their cloud journey accelerating customer migrations, modernization and innovation, and improving customer end-to-end experience with AWS. You will help our customers to arrive in that future by working across AWS teams and apply your technical and program management expertise to serve some of the largest and globally diverse enterprises in the world. Key job responsibilities -You will have the opportunity to collaborate with customers, Account manager, Business Development, solutions architecture, software development and service teams to deliver technical solutions that solve some of the most complex and challenging technology problems of today. -You will work with customer and internal stakeholders to scope work, set business goals, identify appropriate resources, track and report on progress and develop schedules. -You will be a single point of contact to your customers, as well as internal stakeholders on the progress of all the activities related to your customer. -You will also need to assess risks, anticipate bottlenecks, provide critical issue management, balance trade-offs, and encourage risk-tasking to maximize business value. -You will be an AWS evangelist and influence your customers to allocate the appropriate resources to achieve their goals. -A self-motivate
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