Amazon AWS Services Brazil Ltd
Project/Program/Product Management--Non-Tech, Tech, Customer Solutions Mgr, Cloud Computing
CustomerSolutionsManager
“Customer Solutions Manager at Amazon AWS Services Brazil Ltd. Skills: Cloud adoption, Customer success, Program leadership. Guide customers through AWS adoption. Guide customers through operational aspects”
What You'll Achieve.
Realizing customer benefits; Successful program completion; Successful customer cloud journey
Industry & Context.
Problem-solving skills; Troubleshooting
What They're Looking For.
Must Have
5+ years leading large-scale technical programs, 5+ years enterprise IT experience, Experience in customer-facing roles
Nice to Have
AWS or other cloud certification, Knowledge of software development lifecycle, Experience coordinating project teams and customers
What You'll Do.
Guide customers through AWS adoption
Guide customers through operational aspects
Guide customers through educational aspects
Guide customers through governance aspects
Interface with customer leadership
Interface with AWS leadership
Drive collaboration among account groups
Drive collaboration with product teams
Drive collaboration with customer teams
Plan workload migrations
Support workload migrations
Translate strategic initiatives into actionable items
Manage reporting functions
Execute educational plans
Execute roadmaps for business outcome alignments
Execute executive briefing sessions
Execute go-live events
Solve customer challenges
Evangelize AWS services
Influence customers to adopt AWS services
Contribute to day-to-day management of customers' migration
How You'll Work.
Team & Collaboration
Customer leadership; AWS leadership; Sales teams; Support teams; Solutions architecture; Professional services; Product teams; Engineering teams; Customer teams; Virtual teams
Communication Scope
Executive presentations; Executive briefing sessions
Process & Methodology
Program management, Roadmap planning
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