Amazon Web Services Australia Pty Ltd
Technology
CustomerSolutionsManager,ANZPublicSector
“Customer Solutions Manager, ANZ Public Sector at Amazon Web Services Australia Pty Ltd. Skills: Customer Success, Team leadership, Cloud transformation. Lead team of CSMs. Accelerate cloud adoption”
What You'll Achieve.
Customer adoption; Customer value realization; Customer retention; Customer expansion; Usage growth; ARR expansion; Customer health scores
Industry & Context.
What They're Looking For.
Must Have
7+ years IT deployment experience, 7+ years leading technical programs, 7+ years technology role experience, Knowledge of distributed applications, Knowledge of engineering lifecycle, Experience in large-scale IT deployment, Experience in technology role, Experience in large-scale IT programming
Nice to Have
Experience implementing AWS/cloud services, Experience engaging with customer executives, Experience managing large technical programs, Experience working in sales organization
What You'll Do.
Accelerate cloud adoption
Maximize customer value
Ensure customer retention
Ensure customer growth
Guide customers through transformations
Build high-performing team
Own customer outcomes
Partner with Solutions Architecture
Deliver seamless customer experiences
Establish success plans
Establish governance frameworks
Establish executive engagement models
Drive operational excellence
Act as escalation point
Influence product improvements
Capture customer feedback
How You'll Work.
Team & Collaboration
Partner with Sales; Partner with Solutions Architecture; Partner with Support
Process & Methodology
Program management
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