Flinn
HealthTech
CustomerSolutionsLead(w/m/d)
Neural analysis suggests this role is
optimal for experienced candidates.
“Customer Solutions Lead (w/m/d) at Flinn. Skills: Customer Success, Account Management, Sales, Customer Retention, Upselling, Cross-selling. Own strategic accounts portfolio. Drive adoption”
What You'll Achieve.
Drive adoption; Drive retention; Drive expansion; Drive net revenue retention growth; Ensure customer satisfaction; Drive user adoption
Industry & Context.
Based in Europe, European citizenship, Active working visa, Self-employed contractor
What They're Looking For.
Must Have
5+ years Customer Success, 5+ years Account Management, 5+ years Sales B2B SaaS, Manage accounts track record, Drive net revenue retention, Consultative skills, Listen well, Understand customer needs, Connect needs to outcomes, Account management experience, Hybrid CS Solution Engineering experience, Real commercial responsibility, Hands-on IC enjoyment, English communication skills, German fluency
Nice to Have
MedTech experience, Digital health experience, Regulated healthcare experience, Series A-C SaaS experience, Led a team before, Enterprise customers DACH experience
What You'll Do.
Own strategic accounts portfolio
Lead annual business reviews
Lead success planning
Identify upsell opportunities
Identify cross-sell opportunities
Drive opportunities forward
Own customer satisfaction
Own retention metrics
Refine onboarding processes
Drive efficiency onboarding
Maintain excellent customer experience
Prioritize with key customers
Ensure customer satisfaction
Surface insights for product development
Identify product development needs
How You'll Work.
Team & Collaboration
Partnering with AE team; Cross-functional teams
Communication Scope
English communication; German fluency
Full Job Description
### Why Flinn? * We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our [career page](https://www.notion.so/Flinn-Career-Page-80b35dece226477c8ab234c0573b42e9?pvs=21), speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process. * Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone. * Experienced, well-funded, highly professional : As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth. ### What’s in it for you? * Join a fast-growing, well-funded European startup backed by experienced founders and investors. * Be part of a mission-driven health-tech company whose work directly improves people’s lives. * Take end-to-end ownership of core operational processes that keep the company running. * Play a key role in scaling Flinn , shaping how operations work as we grow. * Work in a high-trust, low-ego environment with autonomy and clear ownership. * Enjoy flexible working hours , remote flexibility, and regular team time in Vienna. * Work in a net-zero company where all unavoidable CO₂ emissions are compensated with carefully selected, high-quality removal certificates. * Receive one of the most employee-friendly equity packages , including fair vesting terms and profit-sharing opportunities. * Grow in a professional, high-standard environment that supports long-term personal and career development. ## Requirements ### Your Contributions to Our Journey: * Own a portfolio of strategic accounts in the European region - driving adoption, retention, and expansion * Lead annual business reviews and success planning with stakeholders from end users to C-level * Identify upsell and cross-sell opp
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