Flinn

HealthTech

CustomerSolutionsLead(w/m/d)

€75–105k ~AI est. Berlin, Berlin, Germany FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for experienced candidates.

The Brief

“Customer Solutions Lead (w/m/d) at Flinn. Skills: Customer Success, Account Management, Sales, Customer Retention, Upselling, Cross-selling. Own strategic accounts portfolio. Drive adoption”

What You'll Achieve.

Drive adoption; Drive retention; Drive expansion; Drive net revenue retention growth; Ensure customer satisfaction; Drive user adoption

Industry & Context.

HealthTech
Eligibility Requirements

Based in Europe, European citizenship, Active working visa, Self-employed contractor

What They're Looking For.

Must Have

5+ years Customer Success, 5+ years Account Management, 5+ years Sales B2B SaaS, Manage accounts track record, Drive net revenue retention, Consultative skills, Listen well, Understand customer needs, Connect needs to outcomes, Account management experience, Hybrid CS Solution Engineering experience, Real commercial responsibility, Hands-on IC enjoyment, English communication skills, German fluency

Nice to Have

MedTech experience, Digital health experience, Regulated healthcare experience, Series A-C SaaS experience, Led a team before, Enterprise customers DACH experience

What You'll Do.

Own strategic accounts portfolio

Lead annual business reviews

Lead success planning

Identify upsell opportunities

Identify cross-sell opportunities

Drive opportunities forward

Own customer satisfaction

Own retention metrics

Refine onboarding processes

Drive efficiency onboarding

Maintain excellent customer experience

Prioritize with key customers

Ensure customer satisfaction

Surface insights for product development

Identify product development needs

How You'll Work.

Team & Collaboration

Partnering with AE team; Cross-functional teams

Communication Scope

English communication; German fluency

Full Job Description

### Why Flinn? * We are building a truly exceptional culture: While many companies claim to have a great culture, we invite you to discover what truly sets ours apart. Visit our [career page](https://www.notion.so/Flinn-Career-Page-80b35dece226477c8ab234c0573b42e9?pvs=21), speak with our team, listen to our founders’ podcast, or experience our culture first-hand during the interview process. * Make a Meaningful Impact: Your work at Flinn contributes directly to solutions that improve people’s health and lives by making high-quality health products accessible for everyone. * Experienced, well-funded, highly professional : As well-funded startup veterans, we know how to sustain long-term business health and success, ensuring an environment for continuous personal growth. ### What’s in it for you? * Join a fast-growing, well-funded European startup backed by experienced founders and investors. * Be part of a mission-driven health-tech company whose work directly improves people’s lives. * Take end-to-end ownership of core operational processes that keep the company running. * Play a key role in scaling Flinn , shaping how operations work as we grow. * Work in a high-trust, low-ego environment with autonomy and clear ownership. * Enjoy flexible working hours , remote flexibility, and regular team time in Vienna. * Work in a net-zero company where all unavoidable CO₂ emissions are compensated with carefully selected, high-quality removal certificates. * Receive one of the most employee-friendly equity packages , including fair vesting terms and profit-sharing opportunities. * Grow in a professional, high-standard environment that supports long-term personal and career development. ## Requirements ### Your Contributions to Our Journey: * Own a portfolio of strategic accounts in the European region - driving adoption, retention, and expansion * Lead annual business reviews and success planning with stakeholders from end users to C-level * Identify upsell and cross-sell opp

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