Polymarket
Engineering
CustomerSolutionsEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Solutions Engineer at Polymarket. Skills: Customer success, Technical solutions, Client relationships. Own a named portfolio of clients. Manage client relationship from onboarding”
What You'll Achieve.
Ensure clients get value; Resolve problems before escalation; Shape product decisions
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
1+ years of experience, Technical background, Proficiency in Python, TypeScript/JavaScript, SQL, Comfortable debugging API requests, Comfortable debugging dev environments, Excellent written communication skills, Excellent verbal communication skills, Prioritization skills, Time management skills, Attention to detail
Nice to Have
Worked with sophisticated traders, Worked with institutional clients, Worked with high-stakes power users, Domain context in prediction markets, Domain context in sportsbooks, Domain context in derivatives, Domain context in equities, Market microstructure background, Active trading experience, Previous founder experience
What You'll Do.
Own a named portfolio of clients
Manage client relationship from onboarding
Manage client relationship through ongoing success
Pull data from the platform
Write SQL against warehouse
Read relevant code paths
Ship fixes when unblocking client
Improve support organization daily
Translate client pain into product insight
Track adoption signals
Influence roadmap through data
Influence roadmap through intuition
Act as voice of the client
Build trust with technical teams
Build trust with business leaders
Push for fixes that matter
Ensure magical experience for traders
How You'll Work.
Team & Collaboration
Work across Product; Work across Engineering; Work across Sales; Work across Support; Work across Compliance
Communication Scope
Written communication; Verbal communication; Online communication; Community communication
Full Job Description
ABOUT POLYMARKET Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future. We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire. ABOUT THE ROLE Polymarket is building out our Engineering team to deliver white-glove support to our most active users. This role is for someone with a technical background who wants to work across multiple sides of the business — Product, Engineering, Sales, Support, and Compliance — with the main focus on delivering results for clients. The majority of your time will be spent understanding client needs, providing solutions, and shaping feedback into product decisions. You will act as a mini-founder within a mini-startup within Polymarket. WHAT YOU'LL DO The Customer Solutions Engineer will work closely with Polymarket's partners to ensure they get the most value from the platform. You'll manage the relationship from onboarding through long-term retention, resolve problems before they escalate, and use that first-hand knowledge to shape what we build next. - Own a named portfolio of clients — manage the relationship from onboarding through ongoing success - Vibe code every day — pull data from the platform, write SQL against our warehouse, read the relevant code paths, ship fixes when they unblock a client, and make sure our support organization gets 1% better every single day - Translate real client pain into product insight — surface product gaps, track adoption signals, and influence the roadmap through both d
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