KONE
CustomerSolutionsEngineer
Neural analysis suggests this role is
optimal for Senior candidates.
“Customer Solutions Engineer at KONE. Skills: Technical expertise, Customer needs, Product solutions. Find and implement optimal technical solutions. Meet customer needs”
Industry & Context.
Identify and implement the most suitable KONE product solutions
Permanent resident or citizen of Australia or a citizen of New Zealand
What They're Looking For.
Must Have
Bachelor’s degree in engineering or related field, 5+ years’ experience in a similar role, Holistic understanding of different building types and customer segments, Excellent skills in understanding and translating customer needs into technical specifications, Ability to work with codes and standards in a regulated environment, Good knowledge of environmental and sustainability requirements and norms, Basic knowledge of competitors’ technical solutions
What You'll Do.
Find and implement optimal technical solutions
Understand service cost
Provide advanced technical solutions
Support customer inquiries
Maintain product specifications
Ensure product fulfils local codes
Ensure product fulfils regulations
Ensure product fulfils safety requirements
Ensure planned product complies
Support rollout new product releases
Develop understanding Traffic calculations
Develop understanding Energy calculations
How You'll Work.
Team & Collaboration
Work with industry-leading products; Join a global organisation; Support Sales; Support CSE teams; Training of sales teams; Training of Installation teams; Collaborative working culture; Sharing of information; Sharing of ideas; Working together; Co-workers trust; Co-workers respect
Communication Scope
Translating customer needs
Process & Methodology
Project management
Full Job Description
* **Great benefits and remuneration** * **Work with industry - leading products and technology** * **Join a global organisation with a strong focus on training, safety and quality** **At KONE, we bring buildings to life.** Look around and you’ll see KONE in buildings everywhere. Through our technical expertise and digital connectivity, we provide an essential service to communities around the world – keep people moving no matter what. **Our work will take you in different directions.** We’re looking for a **Customer Solution Engineer** to join our **Product Team**. This person can be based in Sydney, Melbourne or Brisbane. his person will provide technical expertise to identify and implement the most suitable KONE product solutions to meet our customer’s needs. **What will you be doing?** * Responsible for finding and implementing the optimal technical solutions to meet the customer needs. * Involves supply line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed. * Provide advanced technical solutions to support Sales, CSE teams, and customer inquiries * Maintain product specifications for corporate and local materials. * Propose solutions for all KONE business lines. * Ensures that the proposed product fulfils local codes, regulations, and safety requirements. * Ensures that the planned product complies with KONE’s Engineering Policy. * Support rollout of new product releases, including documentation, local materials and training of sales and Installation teams. * Develop an understanding of Traffic and Energy calculations using corporate tools. **What are we looking for?** * Bachelor’s degree in engineering or related field. * 5+ years’ experience in a similar role. * Holistic understanding of different building types and customer segments. * Excellent skills in understanding and translating customer needs into technical specifications. * Ability to work with codes and standards in a r
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