ITRS
Enterprise SaaS
CustomerSolutionsEngineer
“Customer Solutions Engineer at ITRS. Skills: Technical presales, ITRS Analytics, Customer Solutions Engineering, Financial services technology. Own the Technical Sale. Lead technical presentations”
What You'll Achieve.
Drive new logo growth; Service the world's largest financial services; Accelerate deal closure; Identify areas for expansion; Upsell opportunities
Industry & Context.
Overcome objections; Address edge-case requirements
Travel regionally for client meetings, PoVs, and marketing events
What They're Looking For.
Must Have
3+ years in a Customer Solutions Engineering, Presales, or Sales Engineering role in enterprise software, Hands-on experience with infrastructure monitoring or observability tools, Working knowledge of SRE concepts, Demonstrate excellent communication, Kubernetes, Linux and Windows administration skills, Scripting and programming experience, Foundational knowledge of networking, databases, and query languages
Nice to Have
Experience in financial services technology, Familiarity with distributed systems, capacity management, cloud-native architectures, or microservices, Experience using AI-assisted development and workflow tools, Exposure to Digital Experience Monitoring or end-user experience management
What You'll Do.
Own the Technical Sale
Lead technical presentations
Run key client engagements
Translate client requirements
Design and execute Proof of Values
Position ITRS against competitive offerings
Develop creative technical approaches
Be the Product Authority
Become the subject matter expert
Provide technical input
Represent ITRS at conferences
Support Strategic Account Growth
How You'll Work.
Team & Collaboration
Working alongside global sales teams; Report to the Global Head of Customer Solutions Engineering; Work closely with Sales, Customer Success, Product, and Engineering; Coordinating logistics across internal teams and partners; Working with Customer Success
Communication Scope
Explaining technical concepts in accessible terms; Presenting complex solutions with clarity and business relevance; Holding your own in deep-dive technical workshops
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