Fivetran
CustomerSolutionsArchitect
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“Customer Solutions Architect at Fivetran. Skills: Customer Solutions Architect, Technical Account Management, Data Architecture, Stakeholder Management. Own post-sales technical engagement. Drive adoption, optimisation and ongoing usage”
What You'll Achieve.
driving adoption, value realisation and expansion; successfully deploy Fivetran; continue to scale and expand its usage; deriving maximum value from their data investments; aligning their technical roadmap with Fivetran’s platform capabilities; measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR); Ensure customers move from initial deployment to sustained, scalable success; accelerate growth; Ensure architectural consistency and scalability; Align customer technical strategy with business objectives and commercial plans; drive joint value; Align technical execution with long-term account growth strategy
What They're Looking For.
Must Have
Proven experience in a Solution Architect, Technical Account Manager, or similar customer-facing technical role, ability to own and drive customer outcomes post-sale, including adoption and expansion, Experience designing scalable data architectures and working within modern data ecosystems, Ability to translate business objectives into technical solutions and measurable outcomes, stakeholder management skills across technical and non-technical audiences, Proactive, self-sufficient and highly organised approach to managing multiple accounts, Comfortable operating strategically while also engaging in deep technical discussions
Nice to Have
Experience working with cloud data platforms (Snowflake, Databricks, etc. ), Background in data integration, ETL/ELT or replication technologies, Experience with workload-based or consumption-based sales models, Familiarity with enterprise architecture frameworks and design patterns, Experience working with system integrators or technology partners
What You'll Do.
Own post-sales technical engagement
optimisation and ongoing usage
Deliver enablement sessions
workshops and guidance
Monitor account health signals
Proactively intervene where needed
Ensure customers move to sustained success
validate and execute expansion opportunities
Translate customer initiatives into solutions
Partner with AEs to drive incremental ARR
Lead technical validation of new workloads
Replicate successful use-cases
Act as chief technical stakeholder
Define and maintain Enterprise Reference Architectures
Ensure architectural consistency and scalability
Guide customers on best practices
Maintain technical artefacts
Build and maintain relationships
Develop and maintain stakeholder maps
Run regular technical cadence calls
Align customer technical strategy
Act as technical orchestrator
Advocate for customer needs
Collaborate with technology partners
Ensure alignment between delivery teams
Contribute to Mutual Account Plans
Own Mutual Success Plans
Map whitespace opportunities
Maintain a structured view of opportunities
How You'll Work.
Team & Collaboration
Working alongside Account Executives (AEs) and Sales Engineers (SEs); Partner with AEs to drive incremental ARR; Act as the technical orchestrator across Sales, Professional Services, Product and Engineering; Collaborate with technology partners (e.g. Snowflake, Databricks, AWS, GCP); Ensure alignment between delivery teams and long-term expansion strategy; Contribute to Mutual Account Plans (MAPs); Own Mutual Success Plans (MSPs)
Full Job Description
From Fivetran’s founding until now, our mission has remained the same: to make access to data as simple and reliable as electricity. With Fivetran, customer data arrives in their warehouses, canonical and ready to query, with no engineering or maintenance required. We’re proud that more organizations continue to leverage our technology every day to become truly data-driven. About the Role We’re looking for a Customer Solutions Architect (CSA) to join our Enterprise team, focused on driving adoption, value realisation and expansion across our existing customer base. The CSA is the primary post-sales technical owner for Enterprise customers. Working alongside Account Executives (AEs) and Sales Engineers (SEs), the CSA ensures that customers not only successfully deploy Fivetran, but continue to scale and expand its usage over time. This role operates as a technical account manager and strategic advisor, acting as the bridge between initial onboarding success and long-term growth. The CSA owns the technical narrative post-go-live, guding customers through architecture evolution, adoption, and expansion initiatives.Unlike implementation-focused roles, the CSA is a non-billable, expansion-focused position, measured on driving incremental ARR, adoption, and Net Revenue Retention (NRR).You will act as a trusted advisor, advocate and accelerator for your customers - ensuring they derive maximum value from their data investments while aligning their technical roadmap with Fivetran’s platform capabilities. This is a full-time, remote position based in Japan. Technologies You’ll Work Databases: SAP HANA, Oracle, SQL Server, Postgres Data Platforms: Snowflake, Databricks, BigQuery, Redshift Languages: SQL, Python, bash or powershell Networking: SSH tunneling, VPNs, PrivateLink Modern Data Stack tools and ecosystem technologies What You’ll Do Customer Adoption & Value Realisation Own post-sales technical engagement across assigned Enterprise accounts Drive adoption, optimisation
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