S&P Global Energy
Energy
CustomerSolutionsAnalyst(USShift)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Solutions Analyst (US Shift) at S&P Global Energy. Skills: client support, customer success, technical support, data analysis. Deliver expert-level client support. Resolve complex technical and workflow challenges”
What You'll Achieve.
customer satisfaction; retention; business growth; client satisfaction metrics
Industry & Context.
analytical and problem-solving skills; root cause analysis
Flexible to work on weekends or public holidays, US shift role, work on weekends or public holidays
What They're Looking For.
Must Have
Bachelor’s degree in Business, Finance, Economics, or related field, 5 years of industry experience, 5 to 7 years of experience in client support and customer success, Proven experience engaging and liaising with senior stakeholders, analytical and problem-solving skills, experience using support platforms such as Salesforce Service Cloud for case management and client communication, Excellent written and verbal communication skills, demonstrated ability to explain complex technical concepts to diverse audiences within Financial Corporates, manage multiple client relationships simultaneously, Tech savvy around AI concepts and prompts, comfortable working in a fast-paced, data-driven working and high-pressure environment, Excellent organizational, time and project management skills, Ability to handle multiple projects and priorities in a professional and timely manner, Flexible to work on weekends or public holidays
Nice to Have
preferably within the energy or financial sectors, Prior knowledge of the Financial Institutions industry
What You'll Do.
Deliver expert-level client support
Resolve complex technical and workflow challenges
Act as primary voice-of-the-customer liaison
Lead knowledge transfer initiatives
Provide critical escalation support
Drive continuous improvement in support processes
How You'll Work.
Team & Collaboration
partnering with Product, Commercial, Marketing, and Sales Operations teams; collaborative relationships across Engineering, Product Management, and Development teams; collaborates effectively with colleagues across different functions; contributes positively to team dynamics
Communication Scope
Excellent written and verbal communication skills; ability to explain complex technical concepts to diverse audiences
Process & Methodology
project management skills, handle multiple projects and priorities
Full Job Description
# **About the Role:** **Grade Level (for internal use):** 10 **The Team: Global Solutions Team – Horizons Energy Expansion/Transition Products** The Global Solutions Team for Horizons energy expansion/transition products is a dynamic, highly motivated, and cohesive group dedicated to delivering exceptional client service. Our team is forward-thinking and collaborative, consistently striving to exceed expectations by leveraging our expertise in Energy services. Colleagues, prospects, and clients recognize and value our commitment, which reinforces the positive contributions of each team member. Within this structure, the Horizons Solutions Team serves as a global Product Support arm under, forming the core of the SPGI Energy frontline Customer Experience group. As customer advocates, our specialists work closely with product management and commercial teams to enhance processes and address evolving client needs, ensuring a seamless and impactful customer experience. **The Impact:****Customer Solutions Analyst (Horizons Energy Expansion/Transition)** The Customer Solutions Analyst plays a pivotal role in delivering exceptional value to our clients by providing high-quality technical support across our diverse application portfolio. The CSA works directly with datasets spanning clean energy technology (solar, wind, batteries, etc.), supply and demand dynamics, and financial investment modeling, helping clients navigate the complexities of the energy transition and understand associated risks and opportunities. Our team supports clients through workflow-based presentations and personalized mentoring, ensuring a deep understanding of their needs, workflows, and challenges. Acting as a strong advocate for our customers, the CSA collaborates closely with Product, Commercial, and Marketing teams to ensure client requirements are addressed effectively. Complex Tier 3 issues are escalated to Subject Matter Experts (SMEs) and Product Development Groups for resolution. This posi
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