CustomerSolutionsAnalyst

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast. About the role : ZoomInfo is seeking a Customer Solutions Analyst I who will support customers across the platform by troubleshooting issues, guiding product adoption, and delivering a seamless customer experience. The role involves working closely with customers across SMB and enterprise segments while helping them navigate product workflows, resolve challenges, and maximize the value of the ZoomInfo platform. Shift : Adaptable in working at EST and PST shifts based on business needs (Rotational basis) Work Mode : Hybrid - 3 days Work from Office and 2 days Work from Home What You'll Do: Serve as the voice of the customer by capturing insights and feedback that help improve ZoomInfo’s products, platform usability, documentation, and overall customer experience. Support customers across ZoomInfo’s product suite as a platform generalist, helping them navigate multiple products, integrations, and features within the broader ecosystem Investigate, troubleshoot, and diagnose complex product issues using methods such as debugging, HAR file collection, and log analysis to identify root causes and determine the best path to resolution. Apply a detail-oriented, systems-thinking mindset to technical investigations — understanding how platform components, integrations, and customer configurations interconnect to surface nuanced issues that may not be immediately apparent. Champion a discovery-first approach to understanding customer goals and challenges, offering consultative guidance and best practices that connect the right ZoomInfo capabilities to their most critical needs. Continuously deepen expertise across ZoomInfo's platform, embr