KONE
Elevator industry
CustomerSolutionEngineer-Product
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Solution Engineer - Product at KONE. Skills: Technical expertise, Product planning, Customer needs. Find optimal KONE product for customer needs. Select correct product platform for offer”
What You'll Achieve.
Meet customer’s contract specification; Cost and leads time effective way; Ensure compliance to codes and standards; Meet customer expectations
Industry & Context.
Analytical thinking
What They're Looking For.
Must Have
Bachelor's degree in mechanical, Electrical or Civil Engineering, 1 to 2 years of experience in AutoCAD, Proficient with MS Office Word, Excel and PowerPoint, Excellent communication and influencing skills in English, Excellent collaboration skills and capability to teamwork with people from different cultural backgrounds, Capability for analytical thinking and focus on details, Ability to work with global colleagues considering different time zones, language competences and differences in working culture
Nice to Have
2-4 years experience in elevator industry
What You'll Do.
Find optimal KONE product for customer needs
Select correct product platform for offer
Ensure offer is competitive
Responsible for correct product costings
Accountable for detailed
Create product specifications
Perform non-standard energy calculations
Perform simple traffic analyses
Accountable for technical site surveys
Accountable for technical content of order
Coordinate product lead times
Ensure proposed product can be installed
Ensure cost and work effort impact is part of plans
Ensure planned product fulfills customer's lifecycle needs
Identify deviations to standard maintenance methods
Ensure proposed product fulfills local codes
Ensure alignment with environmental regulations
Ensure planned product complies with KONE's Engineering Policy
Provide content for pre-booking reviews
Execute activities for holistic product planning
How You'll Work.
Team & Collaboration
Collaboration with sales; Collaborates with the SL Engineering team; Teamwork with people from different cultural backgrounds; Work with global colleagues; Promoting a collaborative environment
Communication Scope
Excellent communication and influencing skills in English
Process & Methodology
Project management
Full Job Description
_Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing._ **_It 's time to make a move. Join our flow. _** We have an exciting opportunity for an energetic and enthusiastic for a Customer Solution Engineer - Product provides technical expertise on the optimal KONE product for the customer. The position will be based in Casablanca. He/she should understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the project is handed over to maintenance and will provides technical expertise support to the front line CSE team, field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions, that meet customer’s contract specification by cost and leads time effective way, while ensuring compliance to codes and standards. **_What will you do?_** **Collaboration with sales** * Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements. * Selects the correct product platform on which to make the offer and Ensure the offer is Competitive. **Product planning – Costing** * Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed * Responsible for correct product costings in non-standard cases, both for corporate and local Materials **Product planning – Specs** * Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed) * Creates product specifications for corporate materials and local materials. * P
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