KONE

Elevator industry

CustomerSolutionEngineer-Product

casablanca, casablanca-settat, morocco FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Customer Solution Engineer - Product at KONE. Skills: Customer Solution Engineering, Product Expertise, Technical Support. Find optimal KONE product. Select correct product platform”

What You'll Achieve.

Meet customer's contract specification; Cost and leads time effective way; Ensure compliance to codes and standards; Successfully implement KONE products and service solutions

Industry & Context.

Elevator industry
Problems you'll solve

Analytical thinking

What They're Looking For.

Must Have

Bachelor's degree in mechanical, Electrical or Civil Engineering, 1 to 2 years of experience in AutoCAD, Proficient with MS Office Word, Excel and PowerPoint, Excellent communication and influencing skills in English, Excellent collaboration skills and capability to teamwork with people from different cultural backgrounds, Capability for analytical thinking and focus on details, Ability to work with global colleagues considering different time zones, language competences and differences in working culture

Nice to Have

2-4 years experience in elevator industry, Excellent technical understanding of elevator, escalator and Advanced People Flow solutions that meet the customer expectations

What You'll Do.

Find optimal KONE product

Select correct product platform

Ensure offer is competitive

Perform correct product costings

Create product specifications

Perform energy calculations

Perform traffic analyses

Accountable for site surveys

Accountable for technical content

Coordinate product lead times

Ensure product can be installed

Ensure cost and work effort impact

Ensure product fulfills lifecycle needs

Identify deviations to maintenance methods

Ensure product fulfills local codes

Ensure alignment with environmental regulations

Ensure product complies with KONE's Engineering Policy

Provide content for pre-booking reviews

Execute holistic product planning

How You'll Work.

Team & Collaboration

Collaboration with sales; Coordination of all engineering work; Technical expertise support to front line CSE team; Support field operation and sales team; Work with global colleagues; Teamwork with people from different cultural backgrounds

Communication Scope

Communication skills; Influencing skills

Process & Methodology

Project management

Full Job Description

_Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing._ **_It 's time to make a move. Join our flow. _** We have an exciting opportunity for an energetic and enthusiastic for a Customer Solution Engineer - Product provides technical expertise on the optimal KONE product for the customer. The position will be based in Casablanca. He/she should understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the project is handed over to maintenance and will provides technical expertise support to the front line CSE team, field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions, that meet customer’s contract specification by cost and leads time effective way, while ensuring compliance to codes and standards. **_What will you do?_** **Collaboration with sales** * Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard with Special Engineering requirements. * Selects the correct product platform on which to make the offer and Ensure the offer is Competitive. **Product planning – Costing** * Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the product when needed * Responsible for correct product costings in non-standard cases, both for corporate and local Materials **Product planning – Specs** * Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed) * Creates product specifications for corporate materials and local materials. * P

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