KONE

CustomerSolutionEngineer-Modernization

Johannesburg, South Africa FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Entry candidates.

The Brief

“Customer Solution Engineer - Modernization at KONE. Skills: Technical expertise, Product planning, Customer solutions. Provide technical expertise. Translate customer needs”

What You'll Achieve.

Successfully implement KONE products; Meet customer’s contract specification; Cost and leads time effective way; Ensure compliance to codes and standards

Industry & Context.

Problems you'll solve

Analytical thinking; Focus on details

What They're Looking For.

Must Have

Bachelor’s degree in mechanical, Electrical, or Civil Engineering, 1 to 2 years of experience in AutoCAD, Proficient with MS Office Word, Excel, and PowerPoint, Excellent communication and influencing skills in English, Excellent collaboration skills, Capability for analytical thinking and focus on details, Ability to work with global colleagues

Nice to Have

2-4 years of experience in the elevator industry, Experience in elevator/escalator modernization projects, Excellent technical understanding of elevator, escalator, and Advanced People Flow solutions

What You'll Do.

Provide technical expertise

Translate customer needs

Coordinate engineering work

Support field operation

Handle order management

Implement KONE products

Meet contract specification

Find optimal KONE product

Create product specifications

Perform energy calculations

Perform traffic analyses

Conduct technical site surveys

Provide pre-booking content

How You'll Work.

Team & Collaboration

Work in teams with people from different cultural backgrounds; Work with global colleagues considering different time zones; Collaborative environment

Communication Scope

Excellent communication skills; Influencing skills

Process & Methodology

Coordination of all engineering work

Full Job Description

_Certified as a Top Employer, KONE is dedicated to a better world of work and demonstrates this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency, putting our people first and creating a workplace that nurtures collaboration, diversity, growth, and well-being._ _**It 's time to make a move. Join our flow. **_ We have an exciting opportunity for an energetic and enthusiastic CSE Engineer for Modernization. The Modernization Engineer provides technical expertise on the optimal KONE product for the customer. The position will be based in **Johannesburg, South Africa.** He/she should understands how customer needs are translated into product-specific requirements and is accountable for coordination of all engineering work until the project is handed over to maintenance and will provides technical expertise support to the front line CSE team, field operation and sales team in Delivery process to handle order management and successfully implement KONE products and service solutions, that meet customer’s contract specification by cost and leads time effective way, while ensuring compliance to codes and standards. _**What will you do?**_ **Collaboration with sales** * Responsible for finding the optimal KONE product to meet the customer’s needs for non-standard Special Engineering requirements. * Selects the correct product platform on which to make the offer and ensures the offer is Competitive. **Product planning – Costing** * Involves Supply Line, installation, maintenance, and project management to understand both the materials and the service cost of the product when needed * Responsible for correct product costings in non-standard cases, both for corporate and local Materials **Product planning – Specs** * Accountable for detailed, custom product plans for non-standard cases (collaborates with the SL Engineering team when needed) * Creates product specifications for corp

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