KONE
Vertical transportation
CustomerSolutionEngineer-Modernization
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Solution Engineer - Modernization at KONE. Skills: Technical solution design, Costing, AutoCAD. Find optimal technical solutions. Ensure clarity on solution scope”
Industry & Context.
Finding optimal technical solutions; Non-standard and modernisation cases; Ensures clarity on the solution’s scope; Selects the correct product platform; Proposes solutions; Responsible for correct APF solution costings; Understands the costing for corporate and local materials; Understands the costing for integrations; Understands both the materials and the service cost of the solution; Coordinates specification creation; Performs initial and revised non-standard energy calculations; Performs traffic analyses; Accountable for technical site surveys; Accountable for the technical content of the order; Coordinates solution lead times; Ensures that the proposed solution can be installed; Ensures that the cost and work effort impact of installation is part of the solution’s costing; Ensures that the proposed solution fulfils the customer’s product lifecycle needs; Identifies possible deviations from standard maintenance methods; Ensures that a resolution is found; Ensures that the proposed solution fulfils local codes, regulations and safety requirements; Ensures alignment with environmental regulations; Ensures that the planned solution complies with KONE engineering policy; Provides content for pre-tender and pre-booking reviews; Executes activities for a holistic solution plan; Leads full chain engineering teams; Hands over the engineering to CSE Engineer, Project; Accountable for layout creation; Analyses change requirements; Makes proposals for the new solution plan; Provides necessary details to the CSE Specialist; Proposes change order (variations and addworks) sales opportunities; Provides solution-related information; Shares knowledge with maintenance; Participates in product and new services release information-sharing sessions; Provides technical trainings; Offers input to the product offering management; Contribution to the Customer Solutions Engineering virtual and local network; Contribute to and utilise the Customer Solutions Engineering case library; Handles engineering on Modernisation (MOD); Component upgrades (small VB repairs); Full replacement (FBR); Existing building lifts (EBULI); Primary front line technical contact person
What They're Looking For.
Must Have
3–5 years of hands-on experience in a technical engineering or customer solutions role within the vertical transportation industry, Proven experience in technical solution design and costing for modernization, retrofit, or non-standard projects, Solid background in conducting technical site surveys and translating findings into viable solution plans, Proficiency in AutoCAD for layout creation and technical drawing is mandatory, Familiarity with local codes, safety regulations, and compliance requirements relevant to vertical transportation systems, Experience collaborating cross-functionally with sales, supply chain, installation, and maintenance teams to deliver end-to-end solutions
What You'll Do.
Find optimal technical solutions
Ensure clarity on solution scope
Participate in customer meetings
Answer customer technical questions
Select correct product platform
Propose solutions from business services
Responsible for solution costings
Coordinate specification creation
Perform energy calculations
Perform traffic analyses
Accountable for technical site surveys
Coordinate solution lead times
Ensure solution installability
Ensure solution maintainability
Ensure solution compliance
Provide content for reviews
Execute holistic solution plan
Lead engineering teams
Hand over engineering
Accountable for layout creation
Analyze change requirements
Provide details for ordering
Propose change order sales
Provide solution information
Share knowledge with maintenance
Participate in release sessions
Provide technical trainings
Offer input to product management
Contribute to network
Handle engineering on Modernisation
Act as primary technical contact
How You'll Work.
Team & Collaboration
Collaboration with sales; Involves CSE Engineer, Product; Involves CSE Engineer, System; Involves Supply Line, installation, maintenance and project management; Coordinates specification creation; Coordinates solution lead times; Ensures that the proposed solution can be installed; Ensures that the cost and work effort impact of installation is part of the solution’s costing; Ensures that the proposed solution fulfils the customer’s product lifecycle needs; Ensures that the planned solution complies with KONE engineering policy; Provides content for pre-tender and pre-booking reviews; Executes activities for a holistic solution plan; Leads full chain engineering teams; Hands over the engineering to CSE Engineer, Project; Provides necessary details to the CSE Specialist; Proposes change order (variations and addworks) sales opportunities to the Project Manager; Provides solution-related information to Project Managers, Installation Supervisors and Maintenance Supervisors; Shares knowledge with maintenance as needed; Provides technical trainings to Sales, Installation and Maintenance; Offers input to the product offering management; Contribution to the Customer Solutions Engineering virtual and local network; Contribute to and utilise the Customer Solutions Engineering case library
Communication Scope
Answers customers’ technical questions; Provides content for pre-tender and pre-booking reviews; Provides solution-related information; Shares knowledge; Provides technical trainings
Process & Methodology
Solution planning, Costing, Specs, Availability and lead times, Installability, Maintainability, Compliance, Holistic solution plan, Full chain engineering teams, Handover to CSE Engineer, Project, Layout creation, Change requirements analysis, Change order sales opportunities
Full Job Description
_Certified as a Top Employer; KONE is dedicated to a better world of work and exhibits this through excellent people practices. We are committed to fostering a great work culture and inspiring the highest standards of quality and efficiency putting our people first and creating a workplace that nurtures collaboration, diversity, growth and wellbeing._ _**It 's time to make a move. Join our flow. **_ We have an exciting opportunity for an energetic and enthusiastic Customer solution Engineer in Modernizaton. _**What will you do?**_ Collaboration with sales: • Responsible for finding optimal technical solutions to meet the customer’s needs for non-standard and modernisation cases • Ensures clarity on the solution’s scope, including KONE and possible third-party offerings • Participates in customer meetings and answers customers’ technical questions when needed • Selects the correct product platform on which to make the offering • Proposes solutions from all KONE business lines; new services, escalators, elevators, doors etc. Solution planning – Costing: • Responsible for correct APF solution costings • Involves CSE Engineer, Product to understand the costing for corporate and local materials • Involves CSE Engineer, System to understand the costing for integrations • Involves Supply Line, installation, maintenance and project management to understand both the materials and the service cost of the solution Solution planning – Specs: • Coordinates specification creation • Performs initial and revised non-standard energy calculations • Performs traffic analyses • Accountable for technical site surveys • Accountable for the technical content of the order between MS 0b and MS 2z Solution planning – Availability and lead times • Coordinates solution lead times from Supply Line and local sourcing Solution planning – Installability • Ensures that the proposed solution can be installed • Ensures that the cost and work effort impact of installation is part of the solution’s cos
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