Kone
CustomerSolutionEngineer,MajorProjectsModernization
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Solution Engineer, Major Projects Modernization at Kone. Skills: Customer solution engineering, Modernization engineering. Identify KONE products for customer needs. Select product platform”
What They're Looking For.
Must Have
Bachelor's degree in Mechanical or Electrical Engineering, Several years of working experience in the elevator business, Advanced level of English, both written and verbal, Understanding of different building types, Understanding of customer segments, Understanding of new construction processes, Understanding of building modernization processes, Good understanding of local norms and regulations
Nice to Have
Knowledge of KONE product-related norms and standards, Good knowledge of environmental and sustainability requirements, Good knowledge of environmental and sustainability norms, Good at AutoCAD, MS Office, BIM skills
What You'll Do.
Identify KONE products for customer needs
Select product platform
Collaborate with Supply Line for costing
Collaborate with other teams for costing
Manage product lead times
Create product specifications
Coordinate between corporate and local sourcing
Coordinate with Front Lines for solutions
Participate in product release sessions
Participate in new service release sessions
Provide technical training to Sales
Provide technical training to Installation
Provide technical training to Maintenance
Offer input to product offering management
Contribute to Customer Solutions Engineering network
Utilize Customer Solutions Engineering case library
Handle engineering on Modernisation
Handle component upgrades
Handle full replacement
Handle existing building lifts
Define local technical content in sales tools
Act as primary technical contact for Supply Line
Engineer non-standard customer builds
Engineer standard product cases
Engineer transportation routes
Engineer special shafts
Engineer building automation systems
Translate customer needs into KONE offering
How You'll Work.
Team & Collaboration
Virtual collaboration skills; Collaborative environment
Communication Scope
Written communication; Verbal communication
Full Job Description
As the world’s cities grow more complex, moving easily and safely becomes even more important. At KONE, we work together to make cities better places to live. Creating urban flow requires talent and ambition. Put yourself in the driver’s seat. Your career is a journey, and how you travel makes a difference. **_It 's time to make a move. Join our flow._** We are looking for a Modernization Engineer for our Customer Solution Engineering Department, based in Dubai, UAE, and reporting to the Customer Solution Manager – Modernization. This role is responsible for identifying the best KONE products to meet customer needs in non-standard and modernization cases. It involves selecting the right product platform, collaborating with the Supply Line and other teams to ensure accurate costing for materials and services, and managing product lead times. Additionally, the role will create product specifications and coordinate between corporate, local sourcing, and Front Lines to deliver optimal solutions. This is a great opportunity to join a team of professionals. If you feel you have what it takes for this role, then apply for this opportunity! **General Responsibilities:** * Participates in product and new service release information-sharing sessions * Provides technical training to Sales, Installation, and Maintenance as per Front Line needs * Offers input to the product offering management about customization, standardization, and interface requirements for the portfolio * Contributes to the Customer Solutions Engineering virtual and local network * Contributes to and utilizes the Customer Solutions Engineering case library * Handles engineering on Modernisation (MOD), including component upgrades (small VB repairs), full replacement (FRB), or existing building lifts (EBULI) * Defines local technical content in sales configuration tools * Is the primary front-line technical contact person for the Supply Line * Responsible for solution engineering in non-standard customer bui
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