Weekday AI
CustomerSolutionConsultant
“Customer Solution Consultant at Weekday AI. Skills: Customer Success, Customer Lifecycle Management, QBRs, Solution Consulting, Client Relationship Management. Serve as the primary trusted advisor and SME throughout the customer lifecycle. Build relationships with customers by understanding their business objectives, challenges, and operational needs”
What You'll Achieve.
ensure successful implementations; solution adoption; measurable business outcomes; Define and track customer success metrics and measurable ROI outcomes; Monitor Customer Health Scores; measure implementation effectiveness and adoption success; Support account growth, renewals, and upsell discussions by demonstrating delivered value
Industry & Context.
Analytical problem-solving ability; solving complex challenges; Act as the first point of escalation for critical customer issues and complex challenges; Troubleshoot implementation or adoption-related concerns; collaborative problem-solving sessions
What They're Looking For.
Must Have
understanding of SaaS products and customer lifecycle management, Experience designing customer-centric solutions, workflows, and implementation plans, Ability to analyze customer data and interpret ROI and customer health metrics, Familiarity with CRM, customer success, or project management platforms, Excellent interpersonal and relationship-building skills with a customer-first mindset, verbal and written communication skills with presentation expertise, Analytical problem-solving ability with attention to detail, Ability to work independently and manage multiple priorities effectively, High ownership, accountability, and resilience in fast-paced environments, Bachelor’s or Master’s degree in Business, Information Systems, or a related field, 5+ years of experience in Customer Success, Solutions Consulting, Implementation Consulting, or similar customer-facing SaaS roles, Proven experience handling enterprise client implementations and customer relationship management, organizational and project management capabilities, Customer Success, Customer Lifecycle Management, QBRs, Solution Consulting, Client Relationship Management
Nice to Have
Experience with enterprise software or digital adoption platforms, Familiarity with customer health scoring models and account management processes, Basic knowledge of JavaScript, HTML, CSS, or related technical concepts, Customer Success certifications are an advantage, SaaS, Client Communication, B2B, Enterprise Software, Implementation Management
What You'll Do.
Serve as the primary trusted advisor and SME throughout the customer lifecycle
Build relationships with customers by understanding their business objectives
and operational needs
Manage ongoing customer communication
ensuring timely issue resolution and a seamless customer experience
Proactively identify risks and opportunities to improve customer satisfaction and retention
Lead end-to-end customer implementations and ensure timely project delivery
and document business requirements to design tailored solutions
Configure and recommend scalable workflows
and platform solutions aligned with customer goals
Collaborate closely with Product
and Customer Success teams to resolve technical and operational challenges
Define and track customer success metrics and measurable ROI outcomes
Monitor Customer Health Scores and develop mitigation strategies for at-risk accounts
Analyze KPIs and performance data to measure implementation effectiveness and adoption success
Support account growth
and upsell discussions by demonstrating delivered value
Act as the first point of escalation for critical customer issues and complex challenges
Troubleshoot implementation or adoption-related concerns with professionalism and urgency
Maintain composure and drive resolution in high-pressure situations
Deliver impactful presentations
and business reviews to stakeholders
Create clear customer-facing documentation including solution designs
Translate technical concepts into business-friendly communication for non-technical audiences
Partner with internal teams to communicate customer feedback
and product improvement opportunities
Contribute to implementation best practices
and process optimization initiatives
Participate in team knowledge-sharing and collaborative problem-solving sessions
How You'll Work.
Team & Collaboration
Collaborate closely with Product, Engineering, and Customer Success teams to resolve technical and operational challenges; Partner with internal teams to communicate customer feedback, feature requests, and product improvement opportunities; Contribute to implementation best practices, playbooks, and process optimization initiatives; Participate in team knowledge-sharing and collaborative problem-solving sessions
Communication Scope
verbal and written communication skills; presentation expertise; Deliver impactful presentations, implementation plans, and business reviews to stakeholders; Create clear customer-facing documentation; Translate technical concepts into business-friendly communication for non-technical audiences; Client Communication
Process & Methodology
Lead end-to-end customer implementations and ensure timely project delivery, organizational and project management capabilities
Applying for this Customer Solution Consultant role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Weekday AI?
Real rants from real employees. Read before you apply.