Tyk Technologies
API Management
CustomerSolutionArchitect-EMEA
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Solution Architect - EMEA at Tyk Technologies. Skills: Customer Solution Architect, API Management, Technical Advisor. Own the technical onboarding journey. Act as a trusted technical advisor”
What You'll Achieve.
realise long-term value from the platform; onboard effectively; deploy Tyk successfully; realise tangible value from the platform; improve adoption, architecture, and long-term outcomes; drive successful outcomes
Industry & Context.
troubleshooting and problem-solving skills in production environments
Willingness to travel when required
What They're Looking For.
Must Have
hands-on experience with APIs, distributed systems, cloud-native architectures, Experience working directly with technical stakeholders, Ability to explain complex technical concepts clearly and pragmatically, Confident leading technical discussions, onboarding engagements, and architecture reviews, troubleshooting and problem-solving skills in production environments, High ownership mindset with judgement and initiative, Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy
What You'll Do.
Own the technical onboarding journey
Act as a trusted technical advisor
Guide customers on architecture
Troubleshoot technical and production challenges
Identify adoption risks
Partner closely with Account Managers
Collaborate across Presales
How You'll Work.
Team & Collaboration
work closely with Account Managers; Collaborate across Presales, Support, Product, and Engineering
Communication Scope
explain complex technical concepts clearly and pragmatically; leading technical discussions
Full Job Description
**Who are Tyk, and what do we do?** The Tyk API Management platform is helping to drive the connected world and power new products and services. We’re changing the way that organisations connect any number of their systems and services. Whether internal, external, public or highly encrypted systems, Tyk helps businesses drive value across the retail, finance, telecoms, healthcare, or media industries (to name just a few!) If you’ve banked online, used an app to check the news, or perhaps even driven a connected car, API’s, and by extension, Tyk, make that possible. Founded in 2015 with offices in London - UK, London - Ontario, Atlanta and Singapore, we have many thousands of users of our B2B platform across the globe. Brands using Tyk range from Lotte, Bell, T Mobile, to RBS, Capital One and Vinci. We have a varied user base hailing from every continent – even Antarctica. **Our Mission** Tyk is on a mission to connect every system in the world. We’ve started by building an API Management platform. Total flexibility, default remote, radical responsibility We offer [unlimited paid holidays and remote working from anywhere in the world](https://tyk.io/worklife/), for everyone, Why? Tyk was founded on the principle of offering flexibility and autonomy to our employees, we believe this allows our employees to achieve their best results. It also means we can build the best possible team, location and working hours are no barrier. If this sounds like an environment that you believe could work for you then read on to find out more. **The role:** At Tyk, customer success is a first-order priority. As a Customer Solution Architect, you’ll act as the technical owner of customer success post-sale, helping customers onboard successfully, deploy Tyk effectively, and realise long-term value from the platform. As a Customer Solution Architect (CSA) at Tyk, you are the technical owner of customer success post-sale. You work closely with Account Managers to ensure customers onboard e
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