CustomerServicesRepresentative

# **About the Opportunity** Job Type: Permanent Application Deadline: 06 June 2026 **Title: Customer Services Representative ** **Department: Client Services** **Location: Kingswood, Surrey, UK** **Salary: £25,700 plus bonus** **Start date: 13th and 27th January 2026** Are you ready to make a real impact? Join Fidelity International as a Customer Service Representative at our thriving Kingswood Fields office in Surrey and help our customers solve problems no one else can. Whether you're starting your career or taking the next step, you'll find an environment built for your success with expert training, ongoing support, and a strong sense of purpose. **About Fidelity International** With over 50 years’ experience, Fidelity helps millions worldwide build better financial futures across 25+ locations. People are at the core of our business and we support each other and take pride in doing what’s right. **Inside the Client Services team** Joining our Client Services contact centre team means becoming part of a supportive community delivering expert client support. From day one, you’ll receive comprehensive training including classroom, digital tools, and hands-on coaching to help you grow and succeed. ### **What you 'll do:** ## Your role and responsibilities include: * Helping customers by handling queries with professionalism and empathy across multiple channels (primarily phone, with email and letters). * Explaining financial products clearly and guiding customers to helpful tools and information. * Taking ownership of each interaction, ensuring full resolution. * Logging and escalating any potential risks, fraud cases, or vulnerable situations. * Handling complaints constructively, aiming for early resolution. ### **What you 'll bring:** * Experience in a customer service role, ideally in a corporate environment. * Excellent phone manner and verbal communication skills. * An appetite to grow your expertise through continued learning. * Strong listening skills and a