Waygate Technologies
CustomerServicesExpert
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Services Expert at Waygate Technologies. Skills: Customer success, Service delivery, Relationship building. Troubleshoot customer-owned equipment. Coordinate return of materials”
What You'll Achieve.
Exceed customer expectations; Deliver fast service; Deliver effective service
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Ability to train and learn Waygate product scope, Organizational and multitasking abilities, Proficiency in Microsoft Office Suite, Excellent communication skills, Excellent problem-solving skills, Adaptable in fast-paced environment, Experience with SAP, Experience with LMS systems, Experience with vendor management
What You'll Do.
Troubleshoot customer-owned equipment
Coordinate return of materials
Physically receive systems/devices
Move materials to locations
Enter return authorizations
Maintain Customer Master Data
Conduct security checks
Work with customer statement of accounts
Handle customer invoice disputes
Provide support via phone
Provide support via email
Provide support via web channels
Coordinate equipment receipt for repairs
Manage service sale order status
Manage return authorizations status
Expedite RMA shipments
Track customer concerns
Manage customer concerns
Ensure timely resolution
How You'll Work.
Team & Collaboration
Cross-functional teams; Field Sales; Distributors; Supply Chain/Logistics
Communication Scope
Customer communication
Full Job Description
**Customer Service Coordinator (In-House)** Are you passionate about delivering exceptional customer experiences and building strong relationships? Do you enjoy collaborating with cross‑functional teams to ensure seamless service delivery and customer success? **Partnering with the best** As the world leader in non-destructive testing (NDT), Waygate Technologies offers the broadest portfolio of industrial inspection solutions. Our solutions include radiography and computed tomography (CT), remote visual inspection, ultrasound, and eddy current technologies. We ensure safety, quality, and productivity for our customers across major industries around the world. **Fueling your passion** The In-House Customer Service Coordinator plays a vital role in building meaningful relationships and ensuring customer success. This position is ideal for individuals who thrive in a collaborative environment and are passionate about contributing to the achievements of a successful team. Our Customer Service Team is responsible for a variety of activities, including order entry, inside sales, and administration. The team serves as one of the primary after-sales contact points for customers, managing the efficient exchange of commercial information between Field Sales, Distributors, Supply Chain/Logistics, customers, and other departments. The goal is to consistently exceed customer expectations by delivering fast and effective service. In the role of Customer Service Coordinator, you will provide support to Field Sales, Service, Distributors, Dealers, and Customers via phone, email, and web channels. Your responsibilities include troubleshooting issues with customer-owned equipment, coordinating the receipt of equipment for in-house repairs, managing the status of service sale orders and return authorizations, and expediting RMA shipments. Additionally, you will track and manage both internal and external customer concerns to ensure timely resolution. **As a Customer Service Coordinato
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