Sonora Quest Labs
Healthcare
CustomerServicesAssociateSupervisor
“Customer Services Associate Supervisor at Sonora Quest Labs. Skills: Customer service, Team leadership. Provide quality customer service. Communicate effectively between staff, customers, and departments”
Industry & Context.
Problem resolution
What They're Looking For.
Must Have
Associate degree in business or healthcare administration, Previous customer service experience in a Call Center environment
Nice to Have
Additional Related education and/or experience, Healthcare administration experience, Knowledge of Avaya phone systems, Knowledge of CMS, Knowledge of Avaya Contact Recorder
What You'll Do.
Provide quality customer service
Communicate effectively between staff
Assist with and resolve problems
Report problems to supervisor
Provide coaching to staff
Provide ongoing education to team
Provide constructive feedback to team
How You'll Work.
Team & Collaboration
Partner with departmental leaders
Communication Scope
Effective communications
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