INFICON
Semiconductors
CustomerServiceTechnician
“Customer Service Technician at INFICON. Skills: Equipment repair, Technical support, Customer service. Manage warranty claims and repairs. Document findings and resolutions”
Industry & Context.
Troubleshooting; Problem-solving; Analytical skills
What They're Looking For.
Must Have
High School Diploma or GED with 4 plus years relevant experience, Associates Degree in Mechanical Technology, Electrical Technology or vocational/technical/military training with 2 years relevant experience, 2+ years of experience communicating effectively with customers, mechanical aptitude with fine motor skills, Experience with circuit boards, electrical equipment, measuring devices and hand tools, Ability to grow into troubleshooting failures, analytical and problem-solving skills with attention to detail, capable of reading engineering drawings and assembly specifications, organized and keep accurate records, communicate and collaborate effectively across cross-functional teams, interface effectively with supervision, work in a team-based environment, comfortable using PC's, proficient in Microsoft Office applications, Excellent verbal and written communication skills, Ability to work independently, Ability to be self-motivated, priority and time management skills, Ability to multitask
What You'll Do.
Manage warranty claims and repairs
Document findings and resolutions
Provide phone support to customers
Provide phone support to internal teams
Handle Service Tools product repairs
Evaluate in warranty returns
Perform out of warranty billable repairs
Provide technical support to distributors
Provide technical support to sales representatives
Provide technical support to end-users
Provide backup assistance for customer service teams
Provide backup assistance for sales teams
Troubleshoot equipment
Repair equipment to module level
Repair equipment to component level
Maintain product lines
Service product lines
Test repaired equipment
Verify repaired equipment operation
Process warranty returns
Process out of warranty repairs
Generate return numbers on SAP
Close out returns on SAP
Act as technical resource for inquiries
Step in for calls requiring higher expertise
Cover calls during staffing gaps
Cover calls during high-demand periods
Be involved in sustaining projects
Be involved in new product development
Communicate repair and maintenance issues
Execute reports for management
Communicate issues to management
Communicate issues to engineering teams
Assist Marketing with repair parts lists
Provide sales assistance to distributors
Provide sales assistance to end users
Provide technical assistance to distributors
Provide technical assistance to end users
How You'll Work.
Team & Collaboration
Collaborating within a team; Collaborate across teams; Interface with supervision; Work in team-based environment
Communication Scope
Convey technical information; Verbal communication; Written communication
Applying for this Customer Service Technician role?
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