Brightspeed
Telecommunications
CustomerServiceTechnician
“Customer Service Technician at Brightspeed. Skills: Internet installation, Network troubleshooting, Maintenance repair. Perform installation of high-speed internet. Perform installation of video networks”
Industry & Context.
Troubleshooting; Problem solve
Mandatory overtime, Weekends, Holidays, On call as needed, Handle 75 lbs, Handle 150 lbs
What They're Looking For.
Must Have
High School diploma or equivalent experience, Ability to distinguish colors, Ability to handle 28 foot extension ladders, Ability to work in confined spaces, Ability to work aloft, Ability to work outside in all weather conditions, Valid driver’s license and satisfactory driving record, Positive and professional appearance and demeanor, Accountability/dependability, Teamwork, Active Listening, Ability to ask relevant questions, Active Learning
Nice to Have
Prior experience as a customer facing telecom operations technician, Basic electricity training/certification or documented equivalent work experience, ADSL installation/repair experience
What You'll Do.
Perform installation of high-speed internet
Perform installation of video networks
Perform installation of voice networks
Maintain high-speed internet networks
Maintain video networks
Maintain voice networks
Troubleshoot high-speed internet networks
Troubleshoot video networks
Troubleshoot voice networks
Install associated wiring
Install associated equipment
Maintain outside plant facilities
Repair outside plant facilities
Work in utility access holes
Work in controlled environmental vaults
Locate buried telephone cables
Observe all safety rules
Observe all safety regulations
Assist other technical personnel
Support sales activities
Support marketing activities
Direct customer facing work
Direct sales referrals
How You'll Work.
Team & Collaboration
Assist other technical personnel
Communication Scope
Customer communication
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