CustomerServiceTechnician

High School diploma or equivalent experience, Ability to distinguish colors on facilities, Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs. ), Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full), Basic computer skills including MS Office applications, Ability to work in confined spaces (e.g. attics, crawl spaces, utility holes), Ability to work aloft (e.g. ladder), Ability to work outside in all weather conditions and at various hours of the day/night, A valid driver’s license and satisfactory driving record, Positive and professional appearance and demeanor when communicating the company’s products and services to our customers, Accountability/dependability (on time and on load when scheduled and serve on call as needed), Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures), Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills), Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions, Active Learning (curious seeker of added information and actively works to improve skills and knowledge)