Brightspeed
Broadband
CustomerServiceTechnician
“Customer Service Technician at Brightspeed. Skills: Internet installation, Video installation, Voice network installation. Install, maintain, and troubleshoot high-speed internet, video and voice networks. Maintain and repair outside plant facilities”
What You'll Achieve.
Achieve work group key service measures
Industry & Context.
Problem solve
Work varying shifts, Mandatory overtime, Weekends, Holidays, Climbing poles, Using a shovel and pick to dig up and bury cable, Working in utility access holes or controlled environmental vaults (CEV), Locating buried telephone cables, Work in confined spaces, Work aloft, Work outside in all weather conditions, Work at various hours of the day/night, Serve on call as needed
What They're Looking For.
Must Have
Ability to distinguish colors on facilities, Ability to handle 28 foot extension ladders (up to 75 lbs. routine work) and utility access hole covers (up to 150 lbs. ), Ability to successfully complete service tech boot camp training, POTS/DSL installation/repair, cable splicing/maintenance, basic transmissions, air pressure, and HSI installations (self and full), Basic computer skills including MS Office applications, Ability to work in confined spaces (e. g. attics, crawl spaces, utility holes), Ability to work aloft (e. g. ladder), Ability to work outside in all weather conditions and at various hours of the day/night, A valid driver’s license and satisfactory driving record, Positive and professional appearance and demeanor when communicating the company’s products and services to our customers, Accountability/dependability (on time and on load when scheduled and serve on call as needed), Teamwork (technical expertise developed to complete work efficiently to achieve work group key service measures), Active Listening (ability to take input from customers, APS and co-workers to problem solve and improve skills), Ability to ask relevant questions to ensure problems are resolved quickly or to clarify information or directions, Active Learning (curious seeker of added information and actively works to improve skills and knowledge)
Nice to Have
Prior experience as a customer facing telecom operations technician, Basic electricity training/certification or documented equivalent work experience, ADSL installation/repair experience (self/full installs), A+/Net + Certified
What You'll Do.
and troubleshoot high-speed internet
video and voice networks
Maintain and repair outside plant facilities
Dig up and bury cable
Work in utility access holes
Locate buried telephone cables
Observe all safety rules and regulations
Assist other technical personnel
Support sales and marketing activities
Direct customer facing work
How You'll Work.
Team & Collaboration
Assisting other technical personnel in performance of their duties; Taking input from co-workers to problem solve
Communication Scope
Communicating the company’s products and services to our customers; Active Listening; Ability to ask relevant questions
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