Brightspeed
Telecommunications
CustomerServiceTechnician
“Customer Service Technician at Brightspeed. Skills: Internet installation, Video installation, Voice installation, Network maintenance, Outside plant repair. Perform installation of high-speed internet, video and voice. Perform maintenance of high-speed internet, video and voice”
Industry & Context.
Troubleshooting; Problem solve
Work varying shifts, Mandatory overtime, Work weekends, Work holidays, Serve on call, Handle 75 lbs., Handle 150 lbs., Work in confined spaces, Work aloft, Work outside in all weather conditions, Work at various hours
What They're Looking For.
Must Have
High School diploma or equivalent experience, Ability to distinguish colors on facilities, Ability to handle 28 foot extension ladders, Ability to work in confined spaces, Ability to work aloft, Ability to work outside in all weather conditions, Valid driver’s license and satisfactory driving record, Positive and professional appearance and demeanor, Accountability/dependability, Teamwork, Active Listening, Ability to ask relevant questions, Active Learning
Nice to Have
Prior experience as a customer facing telecom operations technician, Basic electricity training/certification or documented equivalent work experience, ADSL installation/repair experience
What You'll Do.
Perform installation of high-speed internet
Perform maintenance of high-speed internet
Troubleshoot high-speed internet
video and voice networks
Maintain associated wiring and equipment
Perform maintenance on outside plant facilities
Repair outside plant facilities
Dig up and bury cable
Work in utility access holes
Work in controlled environmental vaults
Locate buried telephone cables
Observe all safety rules and regulations
Assist other technical personnel
Support sales and marketing related activities
Direct customer facing work
Handle sales referrals
How You'll Work.
Team & Collaboration
Assist other technical personnel
Communication Scope
Customer facing communication
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