CustomerServiceTechnicalSupportRepresentative

Cricut® empowers people to make and personalize almost anything—from custom cards and apparel to everyday items and home décor. Our smart cutting machines, design apps, and materials make creativity easy and accessible for everyone. We believe everyone is born creative, and our mission is to put the power of handmade into the hands of all. With a passionate community of Makers around the world, Cricut helps turn inspiration into real, tangible creations—one project at a time. Let’s make. Cricut is looking for passionate crafters who are extremely comfortable with technology and love helping people. If that sounds like you, you might be the right candidate to join our Member Care Technical support team. This position is a local, fully in-office role requiring attendance five days per week. We are now accepting candidates to join our world-class Member Care Representative team located in South Jordan, Utah. We are primarily a call center with the potential for email and chat as appropriate. We are immediately hiring. * Work Schedule: In-office; Monday - Friday * Shift Schedule: 8-hour shift between 10:00am – 6:30pm * Depending on business volume, weekend and holiday work may be required in the future, with appropriate notice and compensation (where applicable). * Training Schedule: Required training is onsite daily, Monday - Friday 10am – 6:30pm for up to four weeks. Role Description: * A Member Care Representative provides basic to intermediate technical and customer care support for inquiries related to Cricut® products, software, and services. * Representatives are expected to deliver “world-class” service on every interaction by following established service principles and guidelines. These include, but are not limited to, professional greetings, proper hold protocols, accurate information delivery, and appropriate customer and product verification. * We pride ourselves on delivering exceptional service to our members. Representatives are responsible for ensuring