CustomerServiceTeamManager

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping. As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too. **About the job** We are seeking a **Customer Service Team Manager** to lead our standard orders team within the **Energy Division**. In this role, you will be responsible for overseeing the execution of low‑ to medium‑complexity capital orders, ensuring seamless coordination across functions and delivering an exceptional customer experience throughout the order lifecycle. This position is ideal for a people leader with a strong operational mindset, who thrives in a fast‑paced environment, drives process excellence, and values collaboration across sales, operations, finance, and customer teams. This is an on-site hybrid-based role in **Richmond, VA**. **As a part of the team, you will:** * Lead and manage a team responsible for processing and executing capital orders with accuracy and efficiency * Promote a strong safety-first culture and ensure adherence to company standards * Oversee order intake and prioritization, ensuring timely booking and execution * Collaborate cross-functionally with sales, operations, finance, accounting, and customers to ensure clarity of order scope and delivery expectations * Ensure compliance with credit policies, accounting principles, and revenue recognition standards * Develop, track, and review KPIs to drive team performance and operational excellence * Set and manage individual and team performance goals, inc