Dow
CustomerServiceTeamLeaderIntegratedSupplyChainSpecializedServices
“Customer Service Team Leader Integrated Supply Chain Specialized Services at Dow. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Provides direct leadership to a team. Owns the complete know-how and execution of work processes”
What You'll Achieve.
deliver on our defined Key Performance Indicators; maintaining strategic focus on talent development, process improvement and technological adoption
Industry & Context.
relentless problem solvers
The ability to accommodate a flexible schedule aligned with international time zones is essential
What They're Looking For.
Must Have
bachelor’s degree, 5-10 years of combined experience ideally in Supply chain but could also be in allied functions/teams like Purchasing, Sales/Marketing, M&E (Manufacturing & Engineering)
Nice to Have
Master’s degree, People Leadership experience, business and financial acumen, Passion for team building/organization building, coaching, mentoring, Expertise in Continuous improvement methodologies and/or metrics, storytelling and data analysis
What You'll Do.
Provides direct leadership to a team
Owns the complete know-how and execution of work processes
Ensures work process execution is operating effectively
Provides day-to-day coaching on Customer Service operations
Accountable for decisions regarding employee desk complexity
escalations and exceptions
Collaborates with the business to ensure business strategy and service offerings are understood
met and integrated strategically into the KPIs as well as improvement plans
Makes decisions and roadmaps related to talent selection as well as talent development
Collaborates across the functions for leveraging best practices
How You'll Work.
Team & Collaboration
working closely with multiple functions; Collaborates with the business; Collaborates across the functions; persuade others (internal and external stakeholders) through effective communication skills and collaboration skills across colleagues and stakeholders
Communication Scope
effective communication skills
Process & Methodology
leading improvement projects
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