JACOBS DOUWE EGBERTS
Consumer Goods
CustomerServiceTeamLeader
“Customer Service Team Leader at JACOBS DOUWE EGBERTS. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, stakeholder management, relationship-building skills, data analytics, computer literacy. Ensure integration of key business processes to deliver value-added products, services, and information to customers and stakeholders.. Measure and review the efficiency and effectiveness of our customer”
What You'll Achieve.
achieve their full potential; customer first approach; deliver value-added products, services, and information to customers and stakeholders; optimise customer satisfaction and maximise efficiency; define and implement improvement activities based on these results; high performing team
Industry & Context.
identifying and implementing improvement opportunities
What They're Looking For.
Must Have
Previous demonstrated experience in a similar role or managing a team, excellent data analytics and computer literacy, great stakeholder management and relationship-building skills, Valid long-term AU work rights
Nice to Have
Proficient in Excel and preferably PowerBI, SAP and CRM experience
What You'll Do.
Ensure integration of key business processes to deliver value-added products
and information to customers and stakeholders.
Measure and review the efficiency and effectiveness of our customer service processes and procedures identifying and implementing improvement opportunities
Liaise with customers and suppliers in order to optimise customer satisfaction and maximise efficiency.
Evaluate external customer satisfaction and define and implement improvement activities based on these results.
Oversee daily operations in customer service and clear communication and collaboration with internal Sales
Coaching and development a high performing team
How You'll Work.
Team & Collaboration
clear communication and collaboration with internal Sales, Logistics, Supply Chain.
Communication Scope
clear communication
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