Uline
Distributor
CustomerServiceTeamLead
“Customer Service Team Lead at Uline. Skills: Customer Service, Leadership. Coach and develop Customer Service Representatives. Review customer interactions for quality”
What You'll Achieve.
performance metrics; increased success; increase efficiency; customer satisfaction
Industry & Context.
ultimate problem solvers
All positions are on-site, drug-free workplace, pre-employment hair follicle drug screening
What They're Looking For.
Must Have
High School diploma or equivalent required, 3+ years of customer service experience, Effective communication skills
Nice to Have
Bachelor’s degree, 2+ years of experience in a leadership / supervisory role
What You'll Do.
Coach and develop Customer Service Representatives
Review customer interactions for quality
Provide feedback on process improvements
Facilitate team meetings and sessions
Handle escalated customer issues
Provide weekly support for customer interactions
How You'll Work.
Team & Collaboration
Facilitate team meetings and one-on-one sessions; Provide feedback to management
Communication Scope
Effective communication skills
Applying for this Customer Service Team Lead role?
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ANONYMOUS · UNFILTERED
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