Mixam
Printing
CustomerServiceTeamLead
“Customer Service Team Lead at Mixam. Skills: Customer service, Team leadership. Lead customer service team. Mentor customer service representatives”
What You'll Achieve.
Meet performance goals; Improve overall customer experience
Industry & Context.
Problem-solving; Conflict resolution
What They're Looking For.
Must Have
Extensive customer service experience, Supervisory role experience, Mentoring experience, Training experience, Supporting colleagues experience, Managing customer service team, Developing customer service team, Resolution management for customers, Resolution management for clients, Proficiency in customer service software, Proficiency in Microsoft Office Suite
Nice to Have
Experience in a supervisory role preferred, Demonstrable experience in mentoring, Demonstrable experience in training, Demonstrable experience in supporting colleagues
What You'll Do.
Lead customer service team
Mentor customer service representatives
Support customer service representatives
Monitor team performance
Provide feedback to team
Provide coaching to team
Handle customer service inquiries
Ensure adequate coverage
Identify areas for improvement
Implement necessary changes
Handle escalated customer inquiries
Handle escalated customer complaints
Provide timely resolutions
Ensure customer satisfaction
Maintain high-quality service standards
Develop customer service strategies
Implement customer service strategies
Stay updated with industry trends
Stay updated with best practices
Share knowledge with team
Support team with training
Provide additions to training materials
Provide additions to training resources
Communicate company policies
Communicate company procedures
Communicate company updates
Participate in meetings
Contribute to strategic planning
How You'll Work.
Team & Collaboration
Work with other departments; Work with Customer Service teams
Communication Scope
Interpersonal skills
Applying for this Customer Service Team Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Mixam?
Real rants from real employees. Read before you apply.