AlgaeCal
Health, Wellness and Fitness
CustomerServiceTeamLead
“Customer Service Team Lead at AlgaeCal. Skills: Customer Service, Team Lead, Management. Lead the customer success team. Empower team members to help callers”
What You'll Achieve.
skyrocketing performance; driving CSAT; conversion rates; average order value
Industry & Context.
identify areas of opportunity; develop a plan; implement to desired results
What They're Looking For.
Must Have
5+ amazing years under your belt in a Customer Service environment, 2+ years in Customer Service management, A yoda-like knowledge of CRM & Contact Center as a Solution (Talkdesk for example) and how to get the most out of these platforms, A solid track record of coaching and developing your team’s customer service & sales skills, driving CSAT, conversion rates and average order value, The ability to identify areas of opportunity, develop a plan and implement to desired results, A MASSIVE heart, A magnet-like ability to attract the very best players to join your team and retain them
What You'll Do.
Lead the customer success team
Empower team members to help callers
Support clients on a daily basis
Applying for this Customer Service Team Lead role?
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