Brooks
Customer Service
CustomerServiceSystemsSpecialist,EMEA
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Systems Specialist, EMEA at Brooks. Skills: EDI integration, Customer Service Systems. Support in building EDI integration with new marketplaces and EMEA IT department. Write business requirements for EDI integration”
Industry & Context.
What They're Looking For.
Must Have
University degree or equivalent work experience, 1+ years of customer service experience, Working knowledge of M3 or similar ERP systems functionalities and business processes, Computer efficiency with Microsoft Excel, Outlook, and Word, Proven ability to work effectively with retailers and consumers, Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication, Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company, Keen attention to detail in planning, organization, and execution of tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another, Ability to anticipate how a decision made can affect our customers, our partners, our products, or other departments’ operations and/or “connecting the dots”, Demonstration of innovation and initiative – always looking at improving our products and processes while also displaying a willingness to dive into the details and help wherever necessary
Nice to Have
EDI preferred, Passionate participation in Brooks’ sports activities a plus
What You'll Do.
Support in building EDI integration with new marketplaces and EMEA IT department
Write business requirements for EDI integration
Build workflows and work processes from a CS perspective in the context of EDI integration
Appoint and support local CS resources to conduct testing for system updates and implementations
Document standard operating procedures for CS processes
Develop a deep understanding of customer requirements and partner with IT to find solutions via ERP
Monitor for operational issues and collaborate with IT to resolve technical issues
Train and provide support to the local Customer Service team after project go live
Develop a deep understanding of EDI process to support Customer Service team members
Provide support and training to the B2B Customer Service team in their daily work
Collaborate with Customer Service Systems Team Lead
and test system enhancements
Participate or lead small ad hoc Customer Service projects
Train and mentor other team members
How You'll Work.
Team & Collaboration
Work with new marketplaces and EMEA IT department; Partner with IT to find solutions via ERP; Collaborate with IT to resolve technical issues; Partner with IT for EDI process support; Collaborate with Customer Service Systems Team Lead, EMEA; Build effective working relationships across the company
Communication Scope
Excellent verbal and written communication skills; Effective listening through concise, clear verbal and written communication
Process & Methodology
Participate or lead small ad hoc Customer Service projects
Full Job Description
## Description Who We Are: At Brooks, we believe movement is the key to feeling more alive. That’s why we’re driven to create gear and experiences that take people to the place that makes them feel more alive — whether it’s a headspace, a feeling, or a finish line. Everyone who works at Brooks is propelled by a company culture that sparks excitement, fuels collaboration, inspires creativity, and ignites innovation. Our brand values help bond us together and drive our success: Runner First We act in the best interest of the runner Word is Bond We do what we say we’ll do Champion Heart We give our all in everything we do There is no “I” in Run We stay generous with our humanity Keep Moving We find ways to move every day, because joy is kinetic! We welcome everyone from every walk of life looking to inspire others through the power of movement - because we’re all moving towards something. Let’s run there. ## Your Responsibilities: 1) Marketplaces Work with new marketplaces and EMEA IT department to support in building EDI integration. Write business requirements for EDI integration for review and finalization by the CS and Systems Team Lead. Build workflows and work processes from a CS perspective in the context of EDI integration (marketplaces). Appoint and support local CS resources to conduct testing for system updates and implementations to ensure systems perform properly. Define test cases, prepare test data, perform tests, document results, and track defect resolution. Document standard operating procedures for CS processes. Develop a deep understanding of customer requirements and partner with IT to find solutions via ERP. Monitor for operational exceptions; collaborate with IT to resolve any technical issues. Train and provide support to the local Customer Service team after project go live. 2) EDI Support Develop a deep understanding of EDI process to support Customer Service team members and partner with IT to responsible any technical issues.
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