Employmate
luxury furniture
CustomerService&SupportRepresentative
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optimal for Entry candidates.
“Customer Service & Support Representative at Employmate. Skills: Customer service, Communication, Problem-solving. Handle inbound calls professionally. Respond to customer inquiries via email”
What You'll Achieve.
Ensuring a high level of customer satisfaction
Industry & Context.
Problem-solving
What They're Looking For.
Must Have
Minimum of +2 years of experience in a customer service role, Fluency in English with excellent verbal and written communication skills, Ability to handle phone calls professionally and efficiently, email etiquette and proficiency in written correspondence, Customer-centric mindset with a focus on problem-solving and empathy, Attention to detail and ability to multitask in a fast-paced environment
What You'll Do.
Handle inbound calls professionally
Respond to customer inquiries via email
Complete daily administrative tasks
Assist customers with product information
Ensure high customer satisfaction
Collaborate with team members
Maintain accurate customer records
Adhere to company policies
How You'll Work.
Team & Collaboration
Collaborating with team members to optimize customer experience processes
Communication Scope
Excellent verbal and written communication skills; email etiquette
Full Job Description
**Role Title:** Customer Service & Support Representative **Location:** South Africa (Fully remote) **Type** : Long Term - Contractor **Hours** : Monday to Friday **( 1am - 9am SAST)** **Salary:** R14 000 - R17 000 per month ( Based on Experience ) Reporting to: Director **About the Company** Our client operates in the luxury furniture industry, offering exquisite pieces that elevate living spaces with elegance and style. With a focus on quality craftsmanship and impeccable design, the company prides itself on providing exceptional products and services to its discerning clientele. **Role Overview** Join our client's team as a Customer Service and Support representative, where you will play a crucial role in ensuring customer satisfaction and enhancing their overall experience with our luxury furniture brand. This position offers the opportunity to engage with customers, address their inquiries and contribute to a seamless service delivery process. **Key Responsibilities** * Handling inbound calls professionally and efficiently. * Responding to customer inquiries and resolving issues via email communication. * Completing daily administrative tasks to support customer service operations. * Assisting customers with product information, orders and after-sales service. * Ensuring a high level of customer satisfaction through effective problem-solving. * Collaborating with team members to optimize customer experience processes. * Maintaining accurate records of customer interactions and transactions. * Adhering to company policies and procedures to uphold service standards. **Requirements** * Minimum of +2 years of experience in a customer service role. * Fluency in English with excellent verbal and written communication skills. * Ability to handle phone calls professionally and efficiently. * Strong email etiquette and proficiency in written correspondence. * Customer-centric mindset with a focus on problem-solving and empathy. * Attention to detail and ability to multi
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