Freudenberg

CustomerServiceSupplyChainCoordinator(CIC)(f/m/d)

$0–0k Aurora, Illinois, United States FULL TIME Remote Friendly
The Brief

“Customer Service Supply Chain Coordinator (CIC) (f/m/d) at Freudenberg. Skills: Customer Service, Supply Chain, Order Processing. Ensure smooth processing of customer orders, deliveries, invoices, and documents. Manage customer master data and discounts”

What You'll Achieve.

Reach company targets; Mitigate risk of fines and penalties

Industry & Context.

Problems you'll solve

Problem solving skills; ability to diffuse situations; immediately offer solutions

Eligibility Requirements

Flexibility for minimal travel (typically twice/year), including Canada, Ability to work a hybrid schedule with 3 days/week on-site

What They're Looking For.

Must Have

High School diploma or equivalent required, At least 2 years of experience in production customer service or a relevant supply chain role supporting a manufacturing or production-based company, Ability to make important decisions in a fast-paced environment that affect company metrics and have financial implications, Must be able to multi-task and work on multiple projects at one time, Problem solving skills, including the ability to diffuse situations and immediately offer solutions

Nice to Have

Bachelor's Degree

What You'll Do.

Ensure smooth processing of customer orders

Manage customer master data and discounts

Analyze inventory and plan shipment schedule

Monitor service levels and delivery times

Resolve customer complaints and claims efficiently

Utilize ticketing system for communications

Interact with transport companies and Sales/Marketing

How You'll Work.

Team & Collaboration

Interact with transport companies; Work with the Sales and Marketing Department

Free ATS check

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