Scale Virtually
Food Supply Chain
CustomerServiceSupervisor&ProjectManagerVA(FoodSupplyChainOperations)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Supervisor & Project Manager VA (Food Supply Chain Operations) at Scale Virtually. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, customer service management, supply chain coordination, project execution. Own all shared inboxes as the first operational responder across buyers, vendors, and internal teams. Respond to all inbound messages within the same business day—no backl”
What You'll Achieve.
Ensure operations do not break between order placement → vendor execution → delivery → client experience; Make sure every operational dependency is tracked and closed; No backlog accumulation allowed in customer inboxes; Prevent silent failures in fulfillment tracking; Ensure external partners experience smooth execution regardless of internal complexity; Prevent onboarding drop-offs; Ensure leadership has accurate operational visibility without needing to chase updates
Industry & Context.
Demonstrated ability to resolve operational issues independently before escalating; Resolve routine issues directly instead of routing everything upward; Identify early warning signals and act immediately; Resolve breakdowns directly before escalation; Identify logistical failures before execution; Act during live events to resolve issues immediately; Intervene when delays occur; Prevent onboarding drop-offs through proactive follow-ups; Identify workflow breakdowns in real time and implement immediate fixes; Surface risks, bottlenecks, and recurring breakdowns
Virtual Professionals based in the Philippines, Fully remote position, Comfortable communicating on video calls, US-aligned working hours required, Requires internet, communication setup, and multitasking capability
What They're Looking For.
Must Have
Proven experience in operations, customer service management, supply chain coordination, or project execution roles, Ability to manage multiple stakeholders (buyers, vendors, internal teams) without losing control of details, English communication with precise tone control under pressure, Demonstrated ability to resolve operational issues independently before escalating, High attention to detail in track tracking, documentation, and system updates, Comfortable working in fast-changing, partially undefined operational environments, bias toward action—waiting for instructions is a failure mode in this role, Ability to stay calm and structured in high-pressure execution scenarios
What You'll Do.
Own all shared inboxes as the first operational responder across buyers
Respond to all inbound messages within the same business day—no backlog accumulation allowed
Triage communication based on operational urgency: orders
Resolve routine issues directly instead of routing everything upward
Identify early warning signals (missed deliveries
client confusion) and act immediately
Escalate only after attempting resolution with full context
Produce an end-of-day operational summary: unresolved issues
items carried to next day
Monitor all active orders from confirmation to delivery across buyers and vendors
Detect mismatches in quantity
or invoicing before they impact delivery
Act as the operational bridge when fulfillment issues arise between vendors and buyers
Resolve breakdowns directly (coordinate
or re-confirm execution details) before escalation
Ensure system status reflects real-world execution—not outdated or assumed updates
Prevent silent failures in fulfillment tracking
Own real-time execution of Cureate food supply chain events from preparation to live delivery
Coordinate run-of-show
and stakeholder alignment
Identify logistical failures before execution (missing inventory
Act during live events to resolve issues immediately without disrupting overall experience
solution-oriented communication under time pressure
Ensure external partners experience smooth execution regardless of internal complexity
Manage onboarding from initiation through full activation for buyers and vendors
Ensure all onboarding steps are completed without delays or missing requirements
Coordinate documentation
and communication setup
Track onboarding progress actively and intervene when delays occur
Prevent onboarding drop-offs through proactive follow-ups instead of waiting for reminders
Maintain and update operational workflows across supply chain
and deadlines across internal teams and external partners
Identify workflow breakdowns in real time and implement immediate fixes
Ensure tools (Airtable
Google Workspace) reflect real operational status
Improve processes while actively using them—not in separate planning cycles
Deliver daily operational summaries with clear structure and no missing context
and recurring breakdowns without being prompted
Track patterns in fulfillment failures
and communication gaps
Ensure leadership has accurate operational visibility without needing to chase updates
How You'll Work.
Team & Collaboration
Manage multiple stakeholders (buyers, vendors, internal teams); Coordinate with internal teams; Coordinate with external partners; Stakeholder alignment
Communication Scope
English communication with precise tone control under pressure; Maintain calm, solution-oriented communication under time pressure; Communicate clearly under pressure without emotional noise
Process & Methodology
Project execution, Maintain and update operational workflows, Track dependencies, ownership, and deadlines across internal teams and external partners, Identify workflow breakdowns in real time and implement immediate fixes, Improve processes while actively using them
Full Job Description
**We are looking for Virtual Professionals based in the Philippines.** * This is a fully remote position for the role of **Customer Service Supervisor & Project Manager VA (Food Supply Chain Operations)**. * Applications with an introduction video attached will be prioritized. * Due to the fully remote nature of this role, it is important that candidates are comfortable communicating on video calls. ### Role Title **Customer Service Supervisor & Project Manager VA (Food Supply Chain Operations)** ### Role Summary This role owns end-to-end operational execution across Cureate’s food supply chain ecosystem—covering buyers, vendors, onboarding, order fulfillment, and live event coordination. You are not a message relay or inbox assistant. You are the person responsible for making sure operations do not break between **order placement → vendor execution → delivery → client experience**. You will actively manage real-time communication flows, resolve fulfillment breakdowns, oversee onboarding completion, and ensure that every operational dependency is tracked and closed. This is a high-pressure execution role where ambiguity is normal and speed matters more than perfection. You are expected to act first, structure later, and escalate only when resolution attempts have been made. If you need detailed instructions before taking action, avoid ownership of messy operational problems, or struggle to make decisions in real time, you will not succeed in this role. ### Core Responsibilities (Execution-Based) ### 1\. Customer Inbox & Real-Time Communication Control (Same-Day Resolution Standard) * Own all shared inboxes as the first operational responder across buyers, vendors, and internal teams * Respond to all inbound messages within the same business day—no backlog accumulation allowed * Triage communication based on operational urgency: orders, fulfillment issues, onboarding delays, vendor concerns * Resolve routine issues directly instead of routing everything upward * Iden
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