Company
CustomerServiceSupervisor
“Customer Service Supervisor. Skills: Customer Service, Supervision, Training. Manage cashiering workflow. Handle product returns”
Industry & Context.
analytical skills; Ability to exercise independent discretion and judgment; adapting to change with a sense of urgency
Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects., The employee is often required to use their hands and fingers, to handle or feel., The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl., frequently exposed to a warehouse environment and moving vehicles, noise level in the work environment is typically quiet to moderate
What They're Looking For.
Must Have
One year customer service/cashier supervisory experience, proven ability direct operations, Ability to perform in a high volume, highly complex location, Ability to demonstrate initiative, Demonstrated proficiency in training associates, Excellent communication, delegation, follow-up, analytical skills, Ability to exercise independent discretion and judgment, adapting to change with a sense of urgency
What You'll Do.
Manage cashiering workflow
Handle product returns
Perform cash office functions
Provide exceptional shopping experience
Train Customer Service Associates
Develop Customer Service Associates
Provide direction to associates
Ensure attentive customer service
Greet customers courteously
Process customers at checkout
Process customer refunds
Process customer exchanges
Stock merchandise displays
Tag merchandise displays
Create merchandise signs
Review associate performance
Assess associate performance
Define workload for associates
Monitor associate retention
Communicate ideas to General Manager
Address unsatisfactory performance
Document policy violations
Administer disciplinary action
Administer performance counseling
Ensure scheduling compliance
Ensure hiring compliance
Ensure payroll compliance
Ensure business planning compliance
Monitor company support systems
How You'll Work.
Team & Collaboration
Act and work in a manner consistent with company's core values; Communicate ideas to General Manager
Communication Scope
Excellent communication; delegation; follow-up
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