TruGreen
CustomerServiceSupervisor
“Customer Service Supervisor at TruGreen. Skills: Supervisory management and leadership skills, coaching and performance management, Organizational and process management and leadership skills. Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite. Ensures that all policies and procedures adhered to and call standards are met”
What You'll Achieve.
Ensure maximum efficiency of the team; Ensures that all policies and procedures are adhered to and call standards are met
Industry & Context.
analytical skills
May travel on business for meetings or events as needed, Sit, stand, and walk, Use hands and arms to handle, feel or reach, Speak and hear, Use close vision abilities, Lift or move up to 25 lbs, Stoop, kneel, crouch or crawl, Low to moderate noise level, Minimal adverse conditions
What They're Looking For.
Must Have
Associate’s degree and 3+ years of customer service or related experience required, 1-2 years of supervisory or management experience required, Ability to speak, read and write fluently in English is required, MUST BE physically located in the United States while performing this job
What You'll Do.
Supervises associates engaged in handling inbound and/or outbound customer service calls remotely or onsite
Ensures that all policies and procedures adhered to and call standards are met
Handles and resolves escalated customer complaints and issues
Provides training and feedback to customer service representatives
Monitor activities of associates as needed to ensure maximum efficiency of the team
Ensures that all policies and procedures are adhered to and call standards are met
Handles and resolves escalated customer complaints and issues
Ensure adherence to work schedule
Provides coaching and call support to associates
Evaluates staff performance administers disciplinary actions consistent with company policy
Interviews and hires customer service associates
How You'll Work.
Team & Collaboration
Ability to operate independently and collaboratively within a team
Communication Scope
Written and verbal communication skills, including delivering presentations
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