Spence Diamonds
Luxury Goods & Jewelry
CustomerServiceSupervisor
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Supervisor at Spence Diamonds. Skills: Customer Service, Supervisory experience, Leadership, Communication. Greet every customer. Answer/respond to correspondence”
Industry & Context.
Ability to think on the spot; demonstrate problem solving
Availability to work weekdays, weekends, and evenings on a rotating schedule
What They're Looking For.
Must Have
1-2+ years of previous supervisory experience, 5+ years of Customer Service/Client facing experience, communication skills both verbally and written, Ability to think on the spot and demonstrate problem solving, organization skills with the ability to multi-task, attention to detail, Excellent time management skills and the ability to prioritize work, Proficiency in MS office, Must be legally authorized to work in Canada
Nice to Have
managing a team of 3-5 people
What You'll Do.
Answer/respond to correspondence
Inspect and process product repairs
Follow up with customers
Conduct product quality checks
Cash handling and end of day processing
Ensure upkeep of showroom appearance
Shipping and receiving of inventory
Maintain supply inventories
Address and resolve customer satisfaction issues
Offer support to sales teams
Establish customer connections
Present products and services
Manage Health and Safety compliance
performance management
Oversee and enforce new staff adherence
Supervise and support productivity
Training and development of Sales Support team
Follow company process on performance managing
Conduct individual coaching sessions
Create and manage monthly schedules
How You'll Work.
Team & Collaboration
Partner with Operations team; Work with store leadership team; Support SD in impacting store/team morale; Support SD with ensuring company controls
Communication Scope
communication skills both verbally and written
Full Job Description
**WHO WE ARE** Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience. Our people are the center stone of our business, who bring our vision to life for every customer, every day. We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love! **WHAT WE OFFER** * Attractive compensation packages * Extended health benefits * Amazing employee, friends & family discounts on our products * A variety of Learning and Development resources * Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones * Regular celebrations & employee incentive programs * Team building events and activities * Opportunity to grow within the company * Continuous on the job training, support and mentorship **REPORTS TO:** **STORE DIRECTOR (SD) ** As a member of the Store Leadership Team, you embody our culture and core values by demonstrating outstanding leadership and support to our front of house Sales Support team. Reporting to the Store Director, you are the backbone of our store with vital impact on our client experience as you and your team are the first and last points of contact to interact with our customers. As our Sales Support Supervisor, you are responsible for keeping the standards of excellence HIGH when it comes to providing an exceptional client experience whether its over the phone or in person. You have an eye for attention to detail and ensure exceptional process handling which includes data management/entry, financial handling and store operational compliance. A day in the life typically involves anything from handling sales transactions, answering client calls and emails, man
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